Join a forward-thinking, technology-led online betting business operating in a dynamic, regulated, high-growth South African market. This is a unique opportunity to take ownership of the casino product performance and on-site experience, with direct influence over customer engagement, optimization, and commercial outcomes.

You will work closely with experienced product, marketing, and operational teams while playing a key role in driving performance, improving player journeys, and scaling a licensed online casino offering.

The Casino Manager will be responsible for the day-to-day performance, optimization, and operational management of the online casino product. This role focuses on on-site execution, analytics, and continuous improvement across the casino experience.

The position requires a strong understanding of casino player behavior, content performance, and on-site merchandising, with an emphasis on data-driven decision-making within a regulated iGaming environment.

You will take ownership of post-delivery product performance, ensuring that casino content, features, and promotions are effectively deployed, optimized, and aligned to commercial goals.

Key Responsibilities

1. Casino Operations & On-Site Management

• Manage the day-to-day operation of the online casino lobby and user journeys.
• Oversee game placement, categorization, search optimization, and promotional visibility.
• Ensure the site reflects current campaigns, priorities, and market trends.
• Continuously optimize the on-site experience to improve engagement and conversion.

2. Performance & Analytics

• Monitor and report on key casino metrics including turnover, GGR, margin, and player activity.
• Define and track KPIs across games, categories, and customer segments.
• Conduct deep-dive analysis into player behavior, retention, and monetization trends.
• Use data to identify performance gaps and implement targeted optimization strategies.

3. Optimization & Personalization

• Drive continuous improvement through A/B testing, segmentation, and UX enhancements.
• Optimize game recommendations, promotions, and lobby layouts based on performance data.
• Collaborate with CRM and marketing teams to align on-site content with player campaigns.
• Incorporate user feedback and insights into ongoing improvements.

4. Product Readiness & Launch Support

• Collaborate with product and platform teams during the pre-delivery and pre-launch stages.
• Ensure new games, features, and content are configured correctly and ready for launch.
• Define go-live requirements, acceptance criteria, and operational readiness.
• Support smooth rollouts with a focus on post-launch performance tracking and optimization.

5. Stakeholder Collaboration

• Work closely with product, CRM, marketing, UX/UI, and compliance teams.
• Align on priorities, campaign execution, and customer experience improvements.
• Communicate performance insights and recommendations clearly across teams.

Required

• 3–5+ years’ experience in online casino operations or product management within iGaming
• Strong analytical capability across casino metrics and player behavior
• Proven experience improving on-site performance and customer journeys
• Experience working with CRM, marketing, and product teams

Preferred

• Experience in on-site merchandising, personalization, and experimentation
• Familiarity with casino platforms, CMS tools, and analytics systems
• Experience in regulated markets

Key Competencies

• Strong casino product and on-site management expertise
• Advanced data analysis and performance optimization skills
• Deep understanding of player behavior and engagement drivers
• Hands-on experience with casino lobby management and merchandising
• KPI-driven mindset with strong commercial awareness
• Ability to translate data into actionable improvements

Competitive Packages: We offer a competitive salary and opportunities for career advancement within a fast-growing industry.

Collaborative Work Environment: Join a team passionate about innovation, performance, and customer engagement.

Career Growth: Develop deep expertise in casino operations, analytics, and optimisation within a rapidly evolving market.

Impactful Work: Play a key role in shaping and optimising a high-performing online casino experience.

If you’re ready to take ownership of casino performance and drive meaningful impact through data and on-site excellence, apply today and help us redefine the gaming experience