Resource/Traffic Manager

  • 1143 1st Ave S, Birmingham, AL 35233, USA
  • Full-time

Company Description

Luckie is the agency that combines data, media, technology, and creativity. We bring our clients closer to their customers so they can see what others don’t and spot new opportunities to achieve results that luck can’t explain.

Job Description

The Resource/Traffic Manager will support the Project Management Office, at Luckie, with efficiently managing talent availability and utilization across all accounts & projects. This role will report directly to the VP, Delivery and partner closely with all project managers, account managers and department leaders within our organization.

Here’s what you’ll do:

The Resource/Traffic Manager has three areas of responsibility (specific duties of each are explained below)

Planning, Analyzing, Evaluating

  • Works with project managers and functional leads to assess talent needs, acts as point of contact to book and confirm resources.
  • Able to recognize internal project needs or risks.
  • Able to match team members against project needs.
  • Manage and resolves resource booking conflicts.
  • Manage resourcing forecast spreadsheets for all departments based on input from weekly meetings with Project Management team.
  • Assists in locating freelance/contracting talent across multiple departments
  • Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing.
  • Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with department leads to address and solve those issues.
  • Recommend process improvements for Resource Management and agency workflow.
  • Responsible for monitoring overall utilization.
  • Work to resolve any issues regarding under or over allocations of current staff members.


Team Leading, Coordinating, Managing

  • Manages and produces appropriate reporting and analysis associated with effectively managing all resources across departments.
  • Schedules and runs all resourcing meetings with Project Management and facilitate resourcing issues / conflict resolution.
  • Meets, individually, with departmental and account/project leaders, on a weekly basis, to proactively assess resource needs.
  • Serve as liaison between internal stakeholders around shifting priorities or scheduling conflicts.
  • Maintains communications with appropriate agency and client personnel to ensure positive workflow. Escalating exceptions and issues to Director level as required.
  • Champion internal systems for higher productivity working.


Financial & Administrative

  • Partner with Human Resources to support “new hire” paperwork for employees.
  • Track and manage freelance “bench” support.
  • Manages freelancer/contractor invoices to ensure they are routed appropriately within account/project management and finance.
  • Support monthly billing process, where appropriate, as it relates to freelance resource utilization.


Here’s what we’re looking for:

  • At least 1 year of experience managing cross-functional teams’ resourcing needs within a Creative and/or Agency environment.
  • Bachelor’s degree required.
  • Competent knowledge around the delivery of multiple marketing solutions: website design & development, marketing campaigns, print, digital, and social media, etc.
  • Strong communication, organization, and follow up skills.
  • Leads an effective and efficient discussion, ensuring discussions stays on track and lead to a solution and/or clear next steps.
  • Exhibits strong listening skills and the ability to tactfully communicate position on relevant issues to reach team consensus.
  • Effective problem solving and negotiation skills to mitigate conflict or risk.
  • Competent understanding of project management methodology.
  • Proficient with various PM tools (Workfront, Jira, etc.).
  • Strong attention to detail with the ability to multitask across multiple projects.
  • Positive, team-player attitude.


Why you’ll love Luckie:

  • Luckie people are smart and nice.
  • We've been around for almost 70 years, and only getting better with age!
  • We’re a forward-thinking, innovative organization that is continually looking for ways to invest in our people, practices, and technology.
  • Our core values include curiosity, tenacity, and integrity.
  • We offer competitive pay from freelance to full-time.
  • Full-time team members have access to great benefits including medical, dental, vision, 401(k), generous paid time off (starting at 15 days per year), a flexible holiday/volunteer day, and 11 company-paid holidays. That's a minimum of 27 paid days off per calendar year!
  • In-office perks include free snacks, happy hour, holiday events, and a pet-friendly environment filled with fun, talented people.
  • Plus ongoing training & career development opportunities. We love to promote from within!

Additional Information

Luckie is an EEO Employer and committed to creating an inclusive environment for all team members. All qualified applicants will be considered for employment.