Customer Success Manager / Project Manager (Onsite/Remote)

  • Hamburg, Germany
  • Full-time

Company Description

At Loodse, we are passionate about the potential of container and cloud native technologies. Our mission is to make distributed systems as easy as possible, so businesses can put their applications on center stage. Our Kubermatic Container Engine provides everything IT teams need to easily set-up, manage and operate scalable Kubernetes clusters in the cloud or on-prem. 

since we launched in 2016, our journey has been an exciting one. You will be responsible for ensuring the success of our enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with our services. 

If you are looking for a neatly structured environment, we are just not a good match. But if you are thrilled by the prospect of joining a technology start-up with a lot of room for your own ideas and personal growth, we definitely should at least grab a drink.   
 

Job Description

What you will be doing

  • Participation within client pre-sales meetings, working with our Account Managers and Business Development Teams towards presenting and closing new business with qualified leads and existing customers.

  • Leading/Participating in the implementation of Infrastructure, Container and Cloud Native solutions.

  • Managing assigned projects resources to be on-time and on budget

  • Assuring timely and accurate communication with our clients, sales and engineering teams and other stakeholders.

  • Develop and maintain long-term relationships with stakeholders

  • Work cross-functionally to resolve customer business issues and work towards their stated goals

  • Manage customer feedback and product needs by providing feature requests to our internal teams

  • Transfer the company goals to project goals and ensure it fits to our overall mission

Qualifications

What you bring with you

  • Excellent Customer Service Skills

  • Enjoys learning and interacting with client businesses and staff.

  • Basic understanding of container and cloud native

  • Curiosity to learn about the new solution.

  • Ability to prioritize, multi-task, and perform effectively under pressure

  • Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills

  • You value pragmatism and result-oriented team and project work

  • Fluent English, German is a plus

  • You are willing to travel

Additional Information

What you get in return

  • A young, dynamic and still laid-back team (yes, you can combine that)

  • Agile development practices, cutting edge technologies (Kubernetes, Go and Prometheus) and an up-to-date stack  

  • Obviously: flexible working hours, responsibility, free choice OS, free drinks...

  • On top of that: a very nice office in Hamburg-Barmbek, regular barbecues and after-works, reduced membership at Meridian Spa  and conference opportunities

  • For remote workers: a great infrastructure set-up and regular hackathons in Hamburg, so that you won't feel any difference. Ok, besides free coffee ;-)   

 

Anything else?

  • We love community events - so you will definitely enjoy our meetups and our own community conferences ContainerDays and GoDays

  • As member of the Cloud Native Computing Foundation we are able to offer certified courses and first class information about what's coming up next in the Kubernetes ecosystem. And if you want to contribute, you are welcome to engage at CNCF projects or special interest groups