Technical Support Engineer 

We're looking to hire a Support Engineer to engage customers to guide them through the architecture, development, and operations of the open-source Druid data store. We're a small team with a quickly growing customer base, so you'll have a chance to have a big impact and wear multiple hats. Ideally, you have worked in a customer-facing role, are intrigued by cutting-edge technical challenges, and want to work with some of the largest and fastest big data architectures in the world.

Technical Support Engineer 

We're looking to hire a Support Engineer to engage customers to guide them through the architecture, development, and operations of the open-source Druid data store. We're a small team with a quickly growing customer base, so you'll have a chance to have a big impact and wear multiple hats. Ideally, you have worked in a customer-facing role, are intrigued by cutting-edge technical challenges, and want to work with some of the largest and fastest big data architectures in the world.

Daily Responsibilities

• Empower superior and professional customer support to customers with every interaction
• Execute deep troubleshooting and drive resolution of customer issues as expediently as possible with the highest quality within customer-committed Service Level Agreements
• Diagnose and isolate problems from anywhere within the technical stack from customer-initiation, through service to the underlying cloud provider
• Drive useful content to internal and customer-facing documentation including the customer knowledge base and community
• Will occasionally require night and weekend on-call scheduling for customer critical support needs

Required experiences and skills

• Bachelor's Degree in computer science or related field
• A team player mentality - we will succeed only as a strong team
• Be defined by your “Helper Gene”, Do you thrive in helping others achieve success?
• Excellent written and verbal communication skills
• Strong problem solving and troubleshooting fundamentals
• Experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems

Having these will set you apart as a candidate (Looking for a strong mixture)

• Knowledge and experience with big data architecture on-premise and in cloud environments like AWS
• Experience with streaming platforms such as Kafka and Kinesis
• Time spent building, administering Hadoop environments
• JVM operations experience: you eat garbage collection tuning configs for breakfast
• You know your way around a Linux system and are comfortable with built-in tools like top, iostat, lsof, and netstat
• Experience with Druid or related big data systems like Elasticsearch, InfluxDB, Pinot
• Experience in scripting / programming

Having these will set you apart as a candidate (Looking for a strong mixture)

• Knowledge and experience with big data architecture on-premise and in cloud environments like AWS
• Experience with streaming platforms such as Kafka and Kinesis
• Time spent building, administering Hadoop environments
• JVM operations experience: you eat garbage collection tuning configs for breakfast
• You know your way around a Linux system and are comfortable with built-in tools like top, iostat, lsof, and netstat
• Experience with Druid or related big data systems like Elasticsearch, InfluxDB, Pinot
• Experience in scripting / programming