Client Services Manager

  • 1904 3rd Ave, Seattle, WA 98101, USA
  • Full-time

Company Description

LiveStories is a venture-backed company building modern tools to make civic data actionable and usable. Governments—the world’s largest sector—depend on LiveStories to be more data-driven, transparent, and productive. Businesses, universities, schools, and researchers depend on LiveStories to streamline their data operations.

We love data and believe in its power to transform how we live, work, and play. We obsess over simplifying access to data, so that anyone can gather insights. We look for people who can demonstrate versatility and creativity in working with data.

Leverage your experience in public health, analytics, communications and your data technical skills in this role.

If you obsess over changing the world, and are passionate about open public/civic data, cool data visualizations, data-driven businesses, we would love to talk to you.

Job Description

Responsibilities:

  • Lead and facilitate initial on-boarding of accounts with enterprise level customers. Partner with customers to communicate data trends, insights and translate data to understandable information.

  • Serve as the LiveStories subject matter expert (SME) providing guidance to customers on how to best create content from data. Review and understand customers data and how it can be best organized to create content and to communicate an effective story.

  • Play a leading role in establishing 'trusted advisor' customer relationships including facilitating customer meetings and working sessions during on-boarding

  • Delegate and coordinate data and content work efforts within internal data operations team to ensure customer on-boarding meets timelines and expectations.

  • Review all work prior to customers review to ensure customers reports are of the highest quality and accuracy.

  • Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from LiveStories products and services

Qualifications

  • Strong communication skills (written, verbal, presentation), with the ability to explain technical data subjects to non-technical end users/customers
  • Experience is working, analyzing and understanding large data sets. The ability to understand how to use data to create content and translate data to understandable information.

  • Experience in Public Health analytics or Public Health Communication roles preferred. A good understanding of public data sets such as: United States Census Bureau, Centers for Disease and Control Prevention and Bureau of Labor Statistics

  • Strong personal organization skills with the ability to manage multiple, complex, high-priority tasks and situations across multiple accounts

  • Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, leveraging peers and internal resources as applicable

  • Sense of urgency in driving closure around escalations and open technical issues

  • Ability to communicate, influence, build and maintain strong working relationships with stakeholders at all levels in order to achieve successful outcomes for the customer and LiveStories

  • Bachelors or Masters degree in a relevant field is highly preferred

Core Competencies:

  • Self motivated, meticulous, detail-oriented individual with strong organizational and project management skills

  • Ability to take ownership of tasks, work independently and in a team environment, and meet deadlines

  • Demonstrated analytical and problem-solving skills as it relates to data

  • Excellent oral and written communication skills

  • Demonstrated ability to work with customers, conduct customer calls and meetings and understand their needs

  • Proficiency with data literacy, web publishing, HTML, CSS

  • High level of proficiency with Microsoft Excel and Google Suite

  • Ability to communicate effectively and work well with a wide range of people at all levels within an organization

 

Additional Information

Our benefits include:

  • Competitive performance-based compensation

  • Health, dental, vision, and life insurance

  • 401K Plan 

  • An incredible team of smart, dedicated, and supportive people

  • Unlimited vacation policy

  • Company-wide team activities (such as sailing, happy hours etc.)  

  • One Friday off every month

  • Annual Personal Travel Bonus

  • Monthly lunches with the CEO

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.