Livescale is bridging the gap between online and offline by changing the way brands build, engage and sell to their communities. Tapped by LVMH as one of the world’s most innovative startups, we’re introducing the power of Live Shopping to innovators all over the world, and we’re doing it with a team of experts who know what communities care about. We’ve powered over 1000+ events to date and are the framework behind the next-level technology powering L’Oreal, Knix, and RB Group.  

At our core, Livescale is a customer-centric company, and are proud to have built a uniquely robust white-label, multi-cloud platform with soul. We’re on a mission to unlock a brand’s potential to scale, share and sell faster, all thanks to the authentic and connective digital experience we provide. 

Follow us at @Livescale.tv to see how we stand out.

In tandem with the Marketing & Sales Team, you’ll be responsible of working closely with our key customers at Livescale. The  
The position is based in Montreal, QC, Canada, and the scope of work will include:

• Acting as the primary contact, you manage a portfolio of key customers and allocate appropriate time and resources to ensure value is being delivered
• Learning existing and upcoming features of the Livescale solution to become a go-to product expert in front of the customers, and train them when needed
• Liaison between customers and other departments at Livescale, actively contribute to collecting feedback, identifying pain points, to determine customer satisfaction so improvements can be made, lifetime value of customer remains high, and appropriate marketing material can be created
• Develop and deliver “Customer success stories” for key customers to be used as part of Livescale’s marketing and sales strategies
• Provide the internal team and external clients stakeholders with important data, analytics, and key performance indicators

• Min. 3 years of experience working in the b2b and digital industries, working with and supporting customers and staff in a fast-paced environment
• Strategic thinker with a “Customer First” focus
• Collaborative work style and experience managing multiple deadlines.
• Self-starter with attention to detail and good communication skills
• Creative and not afraid to always try new things!
• No matter what your native language is, you need to be fluent in English and French
• Sense of humor, have a strong desire to learn and are a great communicator

Also, it is our belief that joining a company should be a perfect match, both ways.
As such, Livescale's values below should “resonate” with you:

• DIVERSITY (we believe our differences are our strength)
• DARE (we love challenges & to think out of the box)
• DELIVER (we play hard, work hard, and succeed)
• DELIGHT (we have fun doing what we do)

We offer an inclusive working environment, where we promote empathy and gender-equality. We also invest in our team members, giving you keys to improve yourself (autonomy, knowledge, leadership) in a fast-paced environment.

We also provide:

• Competitive salary,
• Company health benefits,
• Stock-options plan,
• Generous time-off,
• Flexible environment,
• An attractive office environment, in the heart of Montreal.

Livescale is an equal opportunity employer. We are strongly committed to prohibiting discrimination and harassment of any type on the basis of race, colour, religion, age, sex, national origin, sexual orientation, disability, veteran status, or any other status protected by law.
For readability and to keep the text light, this job offer is written using the female gender.