Livescale is a cutting-edge, white-label Live Shopping platform for e-Commerce brands. We’re on a mission to empower creative companies and retailers to improve the awareness, engagement and conversion power of their audience, all thanks to the immersive digital experience we provide.

In leveraging the power of Livescale's solution, brands can create, publish and operate Live Shopping events on their website and social media properties, to enhance brand storytelling and product education in an environment viewers love. Live chats, quizzes, polls and giveaways create an interactive ecosystem that brands and audiences crave, all with the added option for customers to buy what they see, directly in the video (“see now, buy now”).

Behind the scenes is a team as diverse and international as our solution. Livescale is powered by a multicultural group of Live Shopping advocates, with both diversity and gender equality as a key part of how we build, grow and operate. From the runways of Milan to the leading tech companies of Silicon Valley, we wake up ready and energized to define the future. We’re backed by top-tier investors and incredible business angels, to create the dominant video commerce infrastructure of today, tomorrow and beyond.

You're based in Canada, in the Montreal area or willing to relocate in the coming months, and you want to work in a cutting-edge technologies’ environment, and be part of a highly motivated and committed team? So join us to be our Customer Success Manager!

In tandem with the Marketing Director and the Marketing Team, you’ll be responsible of working closely with our key customers at Livescale.  
The scope of work will include:

• Acting as the primary contact, you manage a portfolio of key customers and allocate appropriate time and resources to ensure value is being delivered 
• Learning existing and upcoming features of the Livescale solution to become a go-to product expert in front of the customers, and train them when needed
• Liaison between customers and other departments at Livescale, actively contribute to collecting feedback, identifying pain points, to determine customer satisfaction so improvements can be made, lifetime value of customer remains high, and appropriate marketing material can be created
• Develop and deliver “Customer success stories” for key customers to be used as part of Livescale’s communication and acquisition strategies
• Provide the internal team and external clients stakeholders with important data, analytics, and key performance indicators.

More than competencies, we're looking for a team player with the right personnality, and a background where you were able to demonstrate the following competencies:

• Sense of humor, have a strong desire to learn and you are a great communicator
• 3 years of experience working in the b2b and digital industries, working with and supporting customers 
• Strategic thinker with a “Customer First” focus
• Collaborative work style and experience managing multiple deadlines.
• Self-starter with attention to detail and good communication skills
• Creative and not afraid to always try new things!
• No matter what your native language is, you need to be fluent in English and professional efficiency in French

It’s also a plus if you have:

• Familiarity with a video environment –Youtube or Netflix addict welcomed ;)
• Passion for the media, entertainment & e-commerce ecosystems.

Due to covid-19, we’re looking for people already based in Canada, regardless of your nationality or immigration status (ie. Closed work permit, open work permit, permanent residency). If you're based in Canada but not currently living in Montreal, we're looking also for candidates interested in relocating to the Montreal region in the short/mid-term (pending developments regarding COVID-19, once travel is permitted).

Also, it is our belief that joining a company should be a perfect match, both ways.
As such, Livescale's values below should “resonate” with you:

• DIVERSITY (we believe our differences are our strength)
• DARE (we love challenges & to think out of the box)
• DELIVER (we play hard, work hard, and succeed)
• DELIGHT (we have fun doing what we do)

We offer an inclusive working environment, where we promote empathy and gender-equality. We also invest in our team members, giving you keys to improve yourself (autonomy, knowledge, leadership) in a fast-paced environment.

We also provide:

• Competitive salary,
• Company health benefits,
• Stock-options plan,
• Generous time-off,
• Flexible environment,
• An attractive office environment, in the heart of Montreal.

Livescale is an equal opportunity employer. We are strongly committed to prohibiting discrimination and harassment of any type on the basis of race, colour, religion, age, sex, national origin, sexual orientation, disability, veteran status, or any other status protected by law.
For readability and to keep the text light, this job offer is written using the female gender.