Kiosk Bar Staff work in one of our busy catering kiosks situated within our four stands as well as in our external fan zones. Each match our kiosks serve over 45,000 guests a variety of food and beverage products in an extremely fast paced environment. You will work as part of a team that is directed by a Team Leader who in turn reports to the Concourse Supervisors and Stand Manager. You will show a professional and friendly attitude when welcoming customers onto the concourse areas. We want you to go above and beyond our customer expectations and to assist us in being leaders in what we do, to attain first place within Visit Football, and to be financially successful. We want you to ensure all of our spectators have the best experience a football stadium could offer.

You must be well presented with a friendly, approachable attitude who can show confidence when welcoming customers to Anfield. Some kiosks are restricted in size and you must be comfortable in working in a potentially confined space. You must be willing and able to follow instruction to ensure service runs successfully. We want candidates who are passionate about customer service, strive to go the extra mile but can also use their initiative if involved in a difficult situation.

Key Specifications / Responsibilities:

• Polite, courteous and presentable at all times.
• Learn the menu offered to be able to provide full product knowledge to spectators.
• Take orders over the counter and input into our EPOS system.
• Active listening skills to ensure all orders are taken correctly.
• Adhere to and follow all cash handling procedures when processing payments with cash or card. 
• Maintain a proper fast paced experience service 2 hours before and throughout the football match.
• Ability to follow stock rotation and replenishment procedures.
• Maintain a clean, neat and tidy working area throughout every shift.
• Leave the kiosk in pristine condition at the end of the shift.
• Deal with colleague and customer requests and queries.
• Take pride in yours and your kiosks presentation and be a positive ambassador of the club for all events.
• Comply and complete any company paperwork as and when requested.
• Comply with all company policies and procedures.
• Candidates must have a pass at GCSE Maths or equivalent to prove numeracy skills which is a significant part of the job role.