Litmus Automation is an End-to-End Cloud platform provider for the Internet of Things. Our two disruptive products, LoopCloud and LoopEdge are being used from global factory floors to larger smart city solutions.

We are looking to hire an Industrial Field Service/Technical Support Engineer to support configuration, integration of control systems, industrial devices as well as aid in creating onsite client proof of concepts and provide technical support. We practice agile development so speed and a strong sense of ownership are a must. The ideal candidate will have excellent communication and problem solving skills, experience working with industrial systems vendors and customers. As a customer facing role this role may require occasional extended workweek and weekend commitments. Up to 50% travel and must have valid driver's license.

Role and Responsibilities

• Perform controls design, integration, start-up, and technical support for industrial systems.

• Create Demonstrations and POC for various industrial systems for Litmus Loop.

• Install product(s) or systems at customer sites & deliver training to customers in-house or abroad

• Design and develop PLC/PAC and SCADA programming.

• Responsible for control system integration with multiple vendor interfaces & Litmus Loop Platform.

• Assess the customer’s application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause

• Train and coordinate with tradespeople (electricians, automation technologists, etc) on jobsites who are installing our product

• Respond to customer service calls and maintain appropriate troubleshooting records

• Monitor field installations with remote access and troubleshoot/correct issues

• Document procedures and best practices for both internal and customer engineers and technicians

• Ability to work cross‐functionally with sales, product management, application engineering, product engineering, and operations

• Exercise judgment for managing escalations, priority setting, conflict resolution when facing multiple and concurrent service issues

Experience and Skills

• BS/MS degree in Electrical, Industrial or Computer Engineering.

• Experience/understanding of electronic system controls/PLC's-motor control highly desirable.

• Must have knowledge of industrial communications networks such as EthernetIP, ControlNet, DeviceNet, ProfiNet, Profibus, and Modbus.

• Must have experience with PLCs, and DCS control systems. Experience in at least some of the following technologies is highly desirable: Emerson DeltaV, Siemens, Rockwell, Allen-Bradley, Omron, Cutler Hammer, Mitsubishi.

• Experience with communication wiring and protocols (Profibus, Fieldbus, Device Net, Ethernet, Serial).

• Experience implemented projects including: design, systems integration, onsite commissioning, contract administration and site supervision.

• Experience developing user training manuals and providing onsite customer training/troubleshooting courses.

• Experience deploying SCADA systems and providing continuing customer support/maintenance.

• Excellent written and verbal presentation skills with the ability to present complex ideas in a clear and concise manner.

• Networking, virtualization implementation, database programming, and Microsoft OS configuration, is a plus.

• Ability to travel to client sites as required for POC, technical meetings and/or commissioning. Travel is project and opportunity specific but not expected to be more than 50%.

• Must be able to safely use manual tools and power equipment common in the construction trades.

Litmus Automation is an equal opportunity employer and considers qualified applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age (if the individual is 18 years of age or older), veteran status, disability, or any other protected class. For more information, please view the Equal Opportunity Employment details.

Company Culture

Our mission is to help organizations innovate. We want to transform how they deploy and monetize Internet of Things solutions to create a smarter, connected ecosystem for their customers. We’re working to spread intelligence by enabling smarter solutions and improve lives. To keep up with this mission, we look for amazing people, who are humble, self-motivated, focused and above all - team players.