The Linux Foundation is creating the greatest shared technology investment in history by enabling open source collaboration across companies, developers, and users. We are the organization of choice to build ecosystems that accelerate open technology development and commercial adoption.

Position Summary:

As a Member Success Specialist, you will play a key role in ensuring Cloud Native Computing Foundation (CNCF) members have an exceptional experience, fully understand their benefits, and remain engaged with CNCF and Linux Foundation (LF) offerings. You will be responsible for onboarding new members, maintaining ongoing engagement, driving benefit utilization, and ultimately improving retention and cross-sell opportunities. Your work will directly contribute to reducing churn and increasing member satisfaction and value.

Key Responsibilities:

1. Onboarding and Orientation:

   • Guide new CNCF members through a structured onboarding process, ensuring they understand the full scope of membership benefits.

   • Conduct personalized welcome calls and provide detailed resources such as the CNCF Participation Guide, branding guidelines, event, and education and certification opportunities.

   • Facilitate the setup of member accounts, including access to the LFX Org Dashboard, communication channels, and training resources.

   • Deliver a seamless onboarding experience by following established checklists and timeline milestones.

2. Member Engagement and Relationship Management:

   • Act as the primary point of contact for assigned members, building strong relationships through regular touchpoints, check-ins, and personalized communications.

   • Monitor member benefit usage, including event participation, training enrollments, and certification completions.

   • Identify opportunities for members to get more involved in CNCF-hosted webinars, open-source projects, and community initiatives.

3. Retention and Cross-Selling:

   • Analyze member data to predict churn risks and implement strategies to improve renewal rates.

   • Highlight cross-sell opportunities for CNCF Education programs, KubeCon event sponsorships, event registrations, and commissioned research.

   • Work closely with the Member Success Lead to align outreach strategies and ensure members receive consistent, value-driven communication.

4. Reporting and Continuous Improvement:

   • Track key performance indicators such as onboarding completion rates, benefit utilization, and retention rates.

   • Maintain accurate records in CRM tools (e.g., Salesforce, HubSpot) and ensure data is up to date and accessible.

   • Gather member feedback and share insights with the Member Success team to continuously refine processes and improve member satisfaction.

   • Contribute to ongoing improvements in member segmentation, engagement workflows, and communication templates.

   • Assist with internal corporate partners (CNCF leaders, Education, and Events leaders)

   • Assist and support the sales team's efforts to meet and exceed revenue goals

Position Qualifications:

• Proven experience in a customer success, member engagement, or account management role.

• Excellent interpersonal and communication skills, both oral and written, with the ability to build rapport with stakeholders across various organizations.

• Strong organizational and project management abilities, capable of handling multiple member accounts and tasks simultaneously.

• Analytical mindset with the ability to interpret data and use it to improve member experience and retention strategies.

• Strong attention to detail and passion for keeping data accurate and up to date.

• Familiarity with CRM platforms such as HubSpot

• A proactive, solutions-oriented attitude and a passion for providing excellent service.

• Consistent success in environments where minimal support is required to achieve success 

• Building relationships internally and externally to ensure win/win customer relationships 

• Team player

• Excellent time management and organization skills

• Ability to understand and communicate technology solutions

• High work ethic

• Unquestionable integrity

• Willingness to work outside of regular business hours

• Bachelor’s degree preferred

Salary - $12,500 - 18,900 USD

All your information will be kept confidential according to EEO guidelines.