This opportunity filled role provides successful candidates with a wonderful opportunity to develop their technical skills and gain experience while working within a highly collaborative team of professionals working to resolve and triage some of the more challenging support issues facing our level 1 support teams.

Key responsibilities and expectations:

• Issue Triage and Resolution: You will be our second line of support (level 2), triaging and working to resolve a wide range of technical issues as they are escalated to your team by level 1 support staff. Working in a collaborative team to help quickly resolve issues and gain the best possible outcome for our customers.
• Bug Resolution: Helping to resolve recurring bugs in our software systems using your coding and technical skills and experience. Submitting bug fixes or escalating issues as required.
• Documentation: Contribute to the creation and maintenance of comprehensive technical documentation, including knowledge-based articles, troubleshooting guides,  best practices, and process documentation to help build a “self-service” culture which can be used by our customers, frontline support agents and engineering teams.
• On-call: Participate in an on-call roster which may include having to work occasional weekends and out of hours .

Requisites

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience or certifications).
• Minimum 1-3 years experience in a technical support role, technical consulting, software engineering, IT experience, strongly preferred.
• Practical knowledge of the Linux operating system is highly desirable.
• Ability to to code Shell, Javascript and Python. Able to follow and debug programs, submit bug reports and suggest and or fix basic code issues.
• Familiarity with software development processes and tooling, continuous delivery, source control tools, git etc.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Customer-focused mindset and advocacy with a strong commitment to problem resolution 
• Able to solve problems autonomously or working as part of a collaborative team.
• Able to participate in an on-call roster which may include some weekend or after hours work.

All your information will be kept confidential according to EEO guidelines.

The Linux Foundation is capable of hiring globally, and for this posting applicants may apply from: Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Germany, India, Ireland, Italy, Japan, Peru, Philippines, Poland, Spain, Sweden, UK, and USA.