The FinOps Foundation is a program of The Linux Foundation that includes 5300+ individual members, representing more than 1500 companies. You’ll be joining our fast moving team of nine people who support the FinOps community. Our mission is to advance every individual who manages the value of cloud wherever they are by enriching connections, advancing careers and growth, and being the definitive resource for all FinOps practices. 

The Customer Success Manager is responsible for maintaining relationships with our premier and general partner members. You will provide customer-oriented support to our paid members. You will work closely with our Partner Program Advisor to enhance member experience.

What You Will Work On :

• Focus on building relationships across a range of key functions within the partner organization

• Play a key part in onboarding new partners

• Manage specific metrics for partnerships

• Solve problems efficiently to handle adhoc requests

• Proactively play a role in delivering partner benefits and additional opportunities 

• Prepare and host partnership review sessions where required 

• Minimum 5 years of experience in Customer Success Management preferably in the technology industry

• Demonstrable track record in retaining and growing customers

• Ability to build and nurture key partner relationships

• Be able to advocate for the customer internally and externally

• Excellent communication and interpersonal skills

• Good critical thinking, multi-tasking and problem-solving skills

The Linux Foundation is an all-remote-work organization that hires world-class talent. We are as passionate about providing a flexible and supportive work culture as we are about open-source software. Collaboration is in our DNA, and we pride ourselves on being able to work closely together while not being tied to an office. We offer exceptional benefits - e.g., top-of-the-line healthcare, unlimited PTO, Flex Fridays, and a 100% 401k match (up to the IRS-defined limit per year).

The Linux Foundation is an Equal Opportunity Employer. We value diversity and encourage anyone interested to apply! All your information will be kept confidential according to EEO guidelines.