LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

The Customer Success Manager is part of the LinkedIn Talent Solutions organization. This role is an important role in our Staffing CSM organization, focusing on local relationships with our Enterprise Search & Staffing clients in the Netherlands. As such, this role is highly valued in our global Search & Staffing Vertical.  The objective is to be a trusted advisor and strategic partner to Staffing Enterprise companies headquartered in the Netherlands, working with multiple stakeholders internally and externally to drive strategy around the optimisation of our products, leveraging our data, providing thought-leadership industry advice; and helping our solutions become a mission critical, irreplaceable part of our clients’ sourcing process.

Responsibilities

• Develop optimization & retention strategies by becoming a trusted partner to our Enterprise Search & Staffing customers - maximizing the benefits of their investment; and working towards our clients’ objectives.
• Own the value assurance journey of our staffing partners, from inception to planning, to review, to value articulation, throughout key customer moments.
• Maintain relationships with our key client stakeholders, often Director+ level, providing industry advisory and updates on their investment and sourcing strategies.
• Meet clients in person, and host one-to-many customer events related to product optimization, enablement at scale, and industry insights.
• Partner closely alongside the LinkedIn Sales organisation to lead post-sales implementation and project management activity, together with identifying commercial opportunities to optimise client’s investment, growth and continuity,
• Utilise LinkedIn, client and other data to derive insights and use these to drive greater customer success with LinkedIn products.
• Maintain a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize on their LinkedIn investment.
• Become a thought leader within the Recruitment space offering insight and perspective into industry benchmarking and market trends as well as best practices.
• This role will be based in Paris and travel to Belgium will be required (15-20% of the time in location

Basic qualifications

Fluent in English, and Dutch

4+ years of experience in Customer Success, Account Management, or Customer Education/Training

Experience in managing a portfolio of clients

Experience in managing senior stakeholders, consulting, presenting in board meetings, driving presentations to a C-suite audience

Preferred Qualifications:

Experience in dealing with clients in the B2B space

Commercial acumen and ability to articulate value delivery towards customer’s objectives

Strong verbal and written communication skills and technical aptitude

Excellent organizational, project management, and time management skills

Experience analysing data, trends and client information to identify product or service growth opportunities

Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)

Excellent interpersonal skill with ability to build authentic business relationships

Suggested Skills:

Stakeholder Management 

Account Management

Data Analysis

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