LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

The Member Support team is comprised of compassionate product experts supporting our members globally. We support both our premium and non-premium products and work to strict service levels to provide our members with a world class experience. You will play a key role in helping shape the future of what excellence in service means!  

Responsibilities  

• Interact with LinkedIn’s members on a level that supports the full member experience 
• Provide education to LinkedIn’s professionals via email and chat 
• Develop expertise on a variety of LinkedIn’s products and features. Assist members with product information and site navigation via email and chat 
• Support members on technical issues using advanced trouble-shooting skills via email and chat 
• Support member value creation in every interaction by applying a high-quality consultative approach 
• Effectively identify problems and issues by performing relevant research using appropriate tools 
• Ensure potential bugs are escalated to correct departments whenever necessary 
• Attend ongoing technical and non-technical training 

Basic qualifications: 

• Fluent in Dutch and English    
• 12+ months of experience in online customer support 

Preferred qualifications: 

• Exceptional Dutch & English written and verbal communication skills using a range of established communication channels (Phone, E-Mail, Chat) 
• Consistent and appropriate sense of urgency combined with proper discretion in resolving issues is critical in this role 
• Ability to handle customer queries in an empathic and positive approach 
• Ability to work in a fast-paced environment and be able to quickly adapt to change 
• Previous experience working in a KPI driven organization (such as Productivity & Customer Satisfaction) 
• In-depth knowledge of social media with an emphasis in professional networking 
• Strong working knowledge of Microsoft Office and CRM tools 

Suggested Skills:   

• Communication skills 
• Troubleshooting 
• Data analysis 

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.