LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role can be based in Mountain View, San Francisco, Carpinteria, Chicago, Detroit, New York, Omaha, or Washington DC. 

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers both hybrid and remote work options. This means you can work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together, or you can work remotely from most locations within the country listed for this role.  

Join our dynamic Process Excellence Team, where innovation meets purpose. We're on a mission to revolutionize how we deliver services to our employees, shared services organization, and HR stakeholders. As a HR Process Excellence Partner, you'll play a pivotal role in shaping the future of our organization by driving seamless and simplified processes. This is a diverse and exciting role where every day is different and each challenge is unique! 

In this role, you'll be at the forefront of multiple complex, high-visibility strategic projects spanning regions and functions. Collaborating with diverse teams across HR and beyond, you'll identify opportunities for improvement, design future-state processes, and implement best practices to propel us towards our strategic objectives. 

But it's not just about processes; it's about fostering a culture of continuous improvement. You'll be the catalyst for change, inspiring and empowering our teams to embrace lean principles and constantly strive for greater efficiency and effectiveness. Your passion for innovation and your knack for training and coaching will drive transformative change across the organization. 

If you're ready to unleash your potential, lead with purpose, and drive meaningful change, we invite you to join us on our journey. Together, let's redefine the future of work and make a lasting impact on the world. 

Responsibilities: 

Report to the Director, HR Process Excellence, within the Talent Services and Operations Department.  

Process Analysis & continuous improvement: 

• Act as a process consultant and partner with PMO office (HR Enablement), HR Operations, and IT to drive strategic initiatives.  

• Collaborate across HR departments and cross functionally to support business needs specific to operational processes, projects, or introduction of new services. 

• Conduct a comprehensive assessment of existing HR processes to identify inefficiencies, bottlenecks, and areas for improvement. 

• Maintain HR process documentation, tools, templates, standards, and training content. 

• Provide improvement insights using basic improvement methodologies and tools (Lean & Six Sigma). 

• Utilize DMAIC (Define, Measure, Analyze, Improve, Control) methodology to structure and deliver process improvement projects. 

• Document HR process steps and requirements for new ways of working including analysis or development of standard operating procedures. 

• Assist in development and baselining operational excellence metrics by identifying, collecting, and synthesizing key measures and performance metric targets. 

• Conduct process maturity analysis, identifying areas of improvement and partnering with the business or process owner to implement improvements to progressively mature their processes. 

Strategic Project Support: 

• Operate globally and lead process workstreams on GTO strategic initiatives which will require a comprehensive assessment of current state processes as well as development of future state process designs.  

• Define process objectives, scope, timelines, and success criteria in alignment with strategic priorities. 

• Lead cross-functional project teams to execute process improvement projects from initiation to completion. 

• Conduct regular status updates and communicate project progress, risks, and issues to stakeholders and leadership. 

• Partner with change managers to implement change management strategies to drive adoption of new processes and ensure sustained improvements. For example, developing go-live checklists, comms development, hyper care support, feedback loops etc. 

• Review and assess benefits enabled as an outcome of implementing process improvements. 

Process Training and fostering a culture of continuous improvement: 

• Provide hands-on facilitation, training, and process improvement subject matter expertise to business stakeholders. For example, training and ongoing coaching of staff in the tenets of lean, problem-solving techniques or process mapping. 

• As required, develop process training content (example, videos, workshops, media) to support in embedding new ways of working because of process changes. 

• Act as a ‘Change Agent’ in the introduction of lean tools & principles for HR and drive/sustain improvements by working directly supporting and mentoring HR staff at all levels. 

• Coach other members of the process excellence team and broader GTO in lean or continuous improvement methods, tools, and techniques. 

Data Analysis 

• Utilize data-driven insights to assess process performance and identify opportunities for process or operational optimization. 

• Develop and maintain key performance indicators (KPIs) and other key process performance metrics to measure effectiveness and monitor improvement initiatives' impact. Ensure ROI and benefits enabled are successfully communicated to key stakeholders. 

• Analyze trends and root causes of process deviations and recommend corrective actions to drive performance improvements. 

Basic Qualifications: 

• BA/BS degree or equivalent experience.

• 5 + years’ experience with business process improvement methodologies, project management or change management methods.

• 8 + years’ experience in HR within a Global Organization.

• Experienced using process mapping tools (i.e. Visio, ARIS, Lucid chart).

• Certified in lean six sigma green belt and experienced in delivering lean or continuous improvement training.

• Experience with ‘Lean' or Six Sigma process/thinking, particularly tools and methods such as DMAIC.

• Experience managing multiple complex process related projects.

Preferred Qualifications: 

• Strong analytical skills with the ability to gather, analyze, and interpret data to drive decision-making and process optimization.

• High level understanding of HR processes. 

• Experienced with process automation such as RPA and process mining is desirable but not essential. 

• Experience in supporting large end-to-end cross-functional process excellence/ project /improvement initiatives. 

• Experience with coordinating UAT and training users on a new or enhanced system or process. 

• Experience working in Technology/High Tech companies like LinkedIn. 

• Ability to manage ambiguity, risk, and changing direction of initiatives and strategies. 

• Strong organizational and business analysis skills; detail-oriented and able to work independently and multi-task. 

• Strong analytical and problem-solving skills; ability to critically evaluate information gathered from multiple sources.

• Experience working with a geographically dispersed team. 

• Experience in identifying HR Service Delivery optimization opportunities. 

• Demonstration of successful interactions with cross-functional business partners. 

• Excellent written and verbal communication skills. 

Suggested Skills: 

• Consulting 

• Continuous Improvement 

• Change Management 

LinkedIn is committed to fair and equitable compensation practices.    

The pay range for this role is $107,000 to $175,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.    

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits. 

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

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