LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Location: This role will be based in Atlanta, San Francisco/Bay Area, Chicago, or New York City.

We are looking for a Sr. Sourcing Shared Services Manager (Customer Service & Communications) to join our team to ensure a delightful experience for our internal business stakeholders. In this role, you will centrally manage all customer service issues and implement solutions to solve in a sustainable manner. You will also maintain and enhance all content available regarding Strategic Sourcing that assists the end user navigate our Source to Pay processes. You will measure the satisfaction and success of our business stakeholders for Strategic Sourcing and across Source to Pay.   

Responsibilities: 

• Centrally manage all customer service issues and identify trends through a central repository (to be developed) 

• Ensure a delightful business experience by quickly evaluating the concerns, identifying the root cause, and implementing sustainable solutions 

• Partner closely with Strategic Sourcing and our third-party provider to develop solutions and training, as needed, based on the recurring issues 

• Manage Strategic Sourcing content available for consumption across LinkedIn systems and tools 

• Ensure overall brand compliance and develop the Strategic Sourcing brand for LinkedIn  

• Develop and implement a communication strategy that aligns with Strategic Sourcing Leadership vision 

• Develop and manage all “voice of the customer” initiatives including NPS and customer service surveys and recommend strategies to improve the overall business experience based on the results 

• Leverage tools and technologies to manage and measure the user experience and to capture trends 

• Develop KPIs and best in class metrics to measure Strategic Sourcing’s success 

Basic Qualifications: 

• Bachelor’s degree in business, supply chain, procurement, finance, management, communications or related experience 

• 7+ years of related experience leading and managing communications and customer service functions, preferably in a Sourcing or Procurement capacity 

• Demonstrable knowledge and experience of Strategic Sourcing processes and functions 

Preferred Qualifications: 

• MBA degree 

• Experience driving customer service initiatives within a sourcing organization 

• Experience analyzing data and driving insights and data-driven decision making 

• Experience using and developing reports, metrics and dashboards with PowerBI or other applicable tools 

• Proven experience driving change and assisting with a transforming organization 

• Customer focused, responsive and action oriented with a strong sense of urgency 

• Proficient at managing multiple simultaneous, high-impact workstreams 

• Excellent communication, presentation, analytical and problem solving skills 

• Ability to communicate with senior management 

• Ability to work in a fast-paced, startup environment 

Suggested Skills:

• Customer Service Strategy

• Strategic Sourcing

• Data Driven Analysis

LinkedIn is committed to fair and equitable compensation practices.   

The pay range for this role is $123,000 to $200,000.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.   

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits. 

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf.

Please reference the following information for more information:  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf  for more information.

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If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

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Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

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Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.