LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role will be based in Omaha. 

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together.

We are looking for a Marketing Solutions Support Consultant to join our LinkedIn Marketing Solutions (LMS) Support team to deliver an outstanding member experience to Marketing Solutions clients. In this role you will be responsible for responding to a variety of inquiries from advertisers on our platform submitted through multiple communication channels. Your key duties will be answering questions about Marketing Solutions products, diagnosing and troubleshooting campaign performance issues, while at the same time suggesting key ways to add value to the overall experience to help advertisers maximize the performance of their campaigns.

This role may have several shift scheduling options available:

• Wednesday - Monday 8:00 a.m. - 4:00 p.m. CT
• Sunday -Thursday 8:00 a.m. - 4:00 p.m. CT
• Tuesday -Saturday 8:00 a.m. - 4:00 p.m. CT

Responsibilities:

• Develop and maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS) products through ongoing training while being keenly aware of trends in the online advertising industry
• Create deeper conversations with members to maximize the value of LMS products and align with advertiser goals
• Provide basic technical support solutions to LMS advertisers and escalate to tier 2 teams accordingly
• Make judgement calls as to when to provide personalized solutions versus following processes
• Own the definition and operational rollout of LMS standard operating procedures and new product launches through documented policies and guidelines
• Determine advertisers needs and be suggestive about potential solutions
• Work efficiently and prioritize projects and work using the appropriate systems and communication channels
• Collaborate with co-workers and cross-functional peers to ensure excellent information flow and feedback on process, policy and product changes that will affect advertisers
• Understand, embody and execute LinkedIn’s culture and core values
• Candidate should be flexible to work on changing shift timings – starting from early morning to afternoon.

Basic Qualifications:

• 12+ months experience with online advertising either supporting a product/solution, buying advertisements online, or customer support
• 12+ months experience interacting with customers via phone, e-mail and chat
• B.A. or B.S. degree in Advertising, Marketing, Business Administration or equivalent experience

Preferred Qualifications:

• Business Fluency in English
• Experience interacting with or managing relationships with paying customers and clients
• Experience with or knowledge of content marketing
• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
• Excellent communication, relationship management and selling skills
• Adept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organization
• Ability to analyze data, trends and client information to identify product or service growth opportunities
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Negotiation and or customer retention skills
• Ability to work in a fast-paced, startup environment

Suggested skills:

• Support
• Customer interaction
• Time management

The pay range for this role is $42,000 to $60,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf.

Please reference the following information for more information:  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf  for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.