LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers both hybrid and remote work options. This means you can work from home and commute to a LinkedIn office, depending on what's best for you and when it is important for your team to be together, or you can work remotely from most locations within the country listed for this role.

We are seeking a strategic and driven Manager, Customer Success, Talent Solutions for our Global Accounts Program supporting our Search & Staffing vertical accounts. This individual will be focused on enabling our Principal Customer Success Managers and Customer Success Analysists to deliver customer value for our largest and most complex accounts. Efforts to result in high product adoption and engagement from the customer and high customer retention. In addition, this individual will work in close coordination with sales, product, other service delivery teams, and regional partners across LinkedIn. In addition to managing customer success services, this person will also have responsibility for increasing customer activity and driving new product adoption in existing accounts. 

 Responsibilities:  

• Manage a team of 6-9 Customer Success Managers and Customer Success Analysists to drive first time activation and repeat usage of products and services, push new product adoption, and execute on key strategic objectives  

• Provide the team with thought leadership, coaching, conducting one on ones and performance appraisals.  

• Build a strong team through both external hiring and internal talent/skill development. 

• Partner closely with sales leaders and other key partners in prioritizing key initiatives to maximize customer success and support sales goals.  

• Drives key customer engagements and becomes a go-to leader for executive conversations. 

• Partners with Customer Success leadership globally to ensure that customers with global presence are supported for consistent and stellar customer experience. 

• Utilize LinkedIn, client and other data to derive insights and use these ensure that team goals related to implementation, account improvement, and new product roll-outs are tracked and achieved. 

• Analyze customer health and develop a deep understanding of evolving value drivers. Analyze churn and develop a deep understanding of churn drivers and develop churn mitigation strategies     

• Manage operational dashboards to monitor changes in CSM performance and customer health.     

• Develop, measure, and maintain operational excellence for the Customer Success team including Key Performance Indicators (KPIs).     

• Calls and collaboration with other global regions required. 

• Some travel may be required. 

Basic Qualifications: 

• 5+ years experience in Recruiting, Talent Acquisition, Consulting, Account Management, Professional Services, or Customer Success  

• 2+ years of experience in team management within Customer Success, Account Management, Professional Services, Talent Acquistion, or Consulting or equivalent leadership experience    

Preferred Qualifications: 

• Excellent organization, project management and time management skills 

• Ambitious and driven, thriving in fast-paced and demanding environment 

• Strong ability to derive insight from data and build actionable strategy based on analysis. 

• Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint. Experience with webinar software and Salesforce.com strongly preferred. 

• Experience in recruiting operations, talent management and/or employment branding strategy strongly preferred. 

• Practical business understanding with genuine passion for learning and/or technology     

• Concise communication skills: Able to credibly and compellingly present and debate recommendations with senior leadership     

• Proactive: Independently capable of seeking information, solving conceptual problems, aligning resources, and delivering results in challenging situations     

• High-energy, team-first attitude: Motivated to work hard in a fast-paced, ever-changing environment to help our growing business     

Suggested Skills:   

• Relationship-building   

• Ability to coach and mentor   

• Communication: Active Listening, Written & Verbal   

• Decisiveness: Problem Solving & Expectation Setting 

LinkedIn is committed to fair and equitable compensation practices.   

The pay range for this role is $112,000-$170,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.   

 The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits. 

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf.  Please reference the following information for more information:  https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

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Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.