Manager, Learning Experience Design - EMEA
- Dublin, Ireland
- Department: Sales
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The Manager, Learning Experience Design - EMEA manages a multicultural team of Instructional Designers responsible for creating high-impact learning materials for LinkedIn customers that resonate in specific global markets. These learning materials empower customers around the world with the strategies and best practices they need to reach success using LinkedIn Talent Solutions (LTS) products.
In this role, you will inspire the team to serve the needs of local market LTS customers while teaching to consistent global program learning objectives. You will build meaningful relationships with key stakeholders in the LTS business to identify blockers to the Customer Success operating model as it pertains to available learning and local customer sentiment. You will consistently and transparently communicate with the Customer Success team and key sales stakeholders and gain alignment. This includes sharing the team’s roadmap, plans to improve relevancy, incorporate customer feedback, and increase field efficiency through simple and delightful learning.
Manage and empower a team of full-time and contract Instructional Designers to build innovative and effective customer learning content for LinkedIn Talent Solutions customers globally.
Build a globally aligned, locally effective, sustainable content creation model to support key go-to-market launches and quarterly product releases.
Inspire the team to think creatively and critically to solve business problems within established guidelines.
Establish rapport and mutually beneficial relationships and navigate through stakeholder conversations.
Increase field confidence through advocacy of the team’s work.
Drive and land continuous operational improvements resulting in business efficiencies.
Excel in establishing priorities, driving execution, and meeting deadlines in a fast-paced and rapidly changing environment.
Build a dynamic, diverse, and high-performing team through internal and external hiring.
Coach, support, and inspire the team while facilitating the growth necessary to support the objectives of the Customer Success organization and Talent Solutions business.
5+ years in a Customer Success or similar post-sales support organization.
2+ years of experience in a leadership role.
2+ years working in a global environment.
Relevant graduate degree desirable but not required.
Experience leading a multicultural team.
Success in building and managing high-quality customer learning experiences.
Experience driving internal influence working cross-functionally on common goals.
Demonstration of a growth mindset and team first attitude.
Experience with localization processes and best practices is a plus.
Fluency in other languages highly advantageous.
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