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As part of the LinkedIn Learning Solutions team, the Customer Success Manager (CSM) works with our customers to help them maximise the value from LinkedIn Learning, in other words – we help them be successful with the platform they have purchased! It’s an exciting role as you have the opportunity to work with customers through every stage of their journey and act as a consultant to share best practices for embedding LinkedIn Learning into their L&D strategy. You will also act as a voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing development strategy for the product. The Customer Success Manager for this role will work on UK headquartered, enterprise clients.

 Core responsibilities:  

·       Deliver Customer Value through ensuring our customers are successful with LinkedIn Learning in terms of adoption, usage and engagement. 

·       Build relationships with customers and internal partners to ensure customers maximise the value from LinkedIn Learning  

·       Develop customer ‘Success Plans’ to guide the roll out of LinkedIn Learning to utilise the product to its full capability   

·       Provide ongoing consultation and best practice recommendations to ensure customers continue to meet agreed success criteria  

·       Maintain a deep understanding of LinkedIn products and industry knowledge to effectively guide customers on best practices  

·       Achieve quarterly goals related to customer license activation and learner engagement on the LinkedIn Learning platform  

·       Proactively forecast churn risk & develop mitigation plans to minimise churn within your customer base  

·       Leverage one-to-many activities to deliver customer value at scale  

·       Provide input and ideas to internal teams to continuously improve our product, systems and resources  

·       Track and record customer activity in a timely manner in systems of record, i.e. Salesforce  

·       Support your colleagues and team by helping to foster a sense of inclusion and belonging and always striving to exhibit LinkedIn’s culture and values.   

Basic qualifications:  

· 2+ years of experience in any of these areas: Customer Success, Learning & Development, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation or Project Management.  

· Fluency in English 

Preferred qualifications/ experience: 

· Fluency in another European language (German, French, Spanish) 

· Familiar with the learning industry 

· Understanding basic sales concepts and collaboration with sales partners.

·  Experience analysing data, trends and client information to identify product or service growth opportunities  

· Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges 

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

All Dublin, Ireland jobs at LinkedIn are available under our ReturnIn Scheme, for people returning to work from family or care responsibilities. This will include extra support through interview stage, and if successful, an extended induction according to your needs. To access the scheme just let your recruiter know that you're a returner when you apply.