IT Client Service Coordinator

  • Phoenix, Plaines Wilhems District, Mauritius
  • Full-time

Company Description

As the pioneer of the cloud computing and IT solutions, we are present in Mauritius since 2004. Being in full expansion, we accompany our clients towards their digital transformation. Fluent in innovative technologies, we work with a team of passionate people and always breath in our core values.

To help transforming rapidly Linkbynet tools & services, Linkbynet Indian Ocean is looking for an IT Client Service Coordinator to join in Mauritius, the Linkbynet AFRICA operation teams. The IT Client Service Coordinator will be the trusted partner to maintain a healthy customer relationship by ensuring service governance and contractual engagements in line with the organizational strategy.

Job Description

·         Organizational management of projects concerning change requests (minor or                         standard) on platforms: interface with technical teams

·         Drafting of all documentation related to its activity and contribution to the updating of              documents and tools shared by the entire department

·         Preparation of customer governance bodies (strategic committee, architecture                         committee, steering committee, operational committee)

·         Control of technical performance in order to anticipate saturation (bandwidth, capacity,             service availability, response time of machines

·         Technical advice to clients regarding the changes to be planned (on its own initiative               or at the client's request as appropriate)

·         Estimated workload and organization to be forecast on the account according to the                level of service subscribed

·         Definition, implementation and monitoring of the entire service agreement linked to the            account to be managed (expected deliverables, account monitoring bodies, customer              and internal indicators)

Qualifications

Diploma in IT would be an advantage or at least 1 year in the IT sector or project management

Additional Information

Your superpowers required:

Knowledge & Skills: 
 

  • Autonomy, rigor, sense of service

  • Team Spirit

  • Good methodology

  • Organizational skills and analytical aptitude

  • Stress management

  • Curious and eager to propose innovative solutions, rigorous, good capacity to analyse and synthetize

  • 2 years minimum of experience in a similar job position
  • Good written and spoken English and French
  • Leadership Skills
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