Technical Account Manager

  • Ho Chi Minh City, Vietnam
  • Full-time

Company Description

LINKBYNET is a leading provider of private and public cloud computing solutions, associated with full managed services. 

Accenture (NYSE: ACN) has completed its acquisition of Linkbynet in Juy 2021,  

Founded in 2000, Linkbynet is based in Saint-Denis, France, with additional offices in Belgium, Canada, China, France, Luxembourg, Mauritius, Singapore and Vietnam. The company’s team of more than 900 highly skilled professionals holds 400 certifications from major cloud providers such as Alibaba, Amazon, Google and Microsoft. 

Linkbynet will further enhance the global capabilities of Accenture Cloud First. Powered by 70,000 cloud professionals and a $3 billion investment over the next three years, Accenture Cloud First group brings together unmatched depth and breadth of cloud expertise, industry cloud solutions, ecosystem partner capabilities, and assets that help clients realize greater value from cloud at speed and scale.. 

https://www.linkbynet.com 

https://www.accenture.com

https://www.facebook.com/LinkbynetAsiaPacific 

Job Description

Develop customer relationship.

  • Referent on specific customers or technical fields
  • Understand the functional needs and technical constraints of client.
  • Develop Linkbynet knowledge of client context and culture, as well as their technical environment (architecture, applications, configurations, servers, security, ...)
  • Be the guarantor of the technical knowledge of the solutions implemented by LBN for the client.
  • Accountable for service delivery (SLA achievement) Field

Improve productivity efficiency & control service quality.

  • Be responsible for continuous improvement in technical areas.
  • Advise & Implement automations for build & run operations.
  • Be the guarantor of instructions or operating procedures to improve the handling of requests or incidents by AON or other shared support units.
  • Receive incident escalation L2 to L3 : Actively engage in escalation and resolution of complex incidents. Gather technical resources required in Linkbynet organizations and solve technical problems (all technical areas)
  • Problem resolver L2 to L3
  • Be the guarantor of standards and norms to be respected for all projects (infrastructure or business
  • Approve & Assess documentations quality.
  • Advance Trainer on Customer mainstream technologies
  • Prepare & lead the various Technical Committees (recurrent monitoring, management, architecture, strategic) and participate in the Steering Committees to provide the technical depth.

Improve provider.

  • Customer interface & trusted advisor for a dedicated customer account
  • Presales support for Linkbynet Sales team
  • Responsible for architecture design: Recommend architectural changes to solve problems in a sustainable way, reduce the risk of incidents.
  • Participate alongside architecture teams in the evolution of client environments efficiency.
  • Advise and challenge the customer on the evolution of its platforms and applications.

Qualifications

  • Bachelor’s degree in Computer Science, Engineering (or equivalent 5y working experience at Engineer level)
  • Network engineering knowledge
  • Monitoring engineering Experienced
  • Fluent in English - Advanced level
  • Fluent in French  a plus
  • 5y Experience in IT Managed Services  as Engineer Level
  • Automation tool, Scripting & Coding experience
  • Certified Expert level related to the current  customer technical landscape
  • Cloud Expert minimum (Azure + GCP)
  • Public Cloud Professional level certification as a minimum
  • ITIL Foundation Certification or equivalent is a plus

Additional Information

Why you'll love working here:

  • Dynamic and young work force
  • Great working environment (music band, gym, relax corners, PS4, Baby foot, ping-pong table etc.)
  • 13-month salary
  • Allowances (lunch, parking, OT, on-call etc.)
  • Team activities (CSR, team buildings, company trips, monthly birthdays etc.
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