Patch Management Coordinator

  • BlocK B, First Floor, Phoenix Central Ltd, Pont Fer, Phoenix, Maurice
  • Full-time

Company Description

LINKBYNET is a leading provider of private and public cloud computing solutions, associated with full managed services.

Historically targeting the e-business market, through 24/7 facilities management and hosting of critical sites, our Customers also entrust management of their business information systems to us. 

From the outset, the company has generated annual average turnover growth of 30%, boasting 600 Customers ranging from SMEs to major companies in the leading French stock market index, the CAC 40.

Job Description

  • Follow up on monthly auto-patching and manual campaigns
  • Create patching tickets and provide all required information to technical teams
  • Ensure that all required information is up to date and readily available in the CMDB
  • Communicate the planning to clients (if needed)
  • Create investigation tickets if the prerequisites to auto-patching or manual patching are not implemented
  • Ensure that all documentations about patching procedures are up to date  
  • Liaise with technical teams to follow up on recurring issues pertaining to patching tools or server level problems
  • Communicate to clients about action plans for the recurring technical issues
  • Plan, if required, a second shot patching after investigations  
  • Prepare and provide patching reports (with analysis) to clients
  • Participate in continuous improvement projects pertaining to patching
  • Be the main contact for patching subjects both internally and externally (clients)

Qualifications

  • Diploma in IT would be an advantage or at least 1 year in the IT sector or IT project management
  • Apprehension of technological/web environment as well as physical and virtual IT infrastructures:
  • Knowledge in the following fields: o Servers o OS (Windows/Linux)
  • A knowledge of different types of service contracts (SLA, KPI, contractual documents)
  • Microsoft Office tools (MS Excel, Pivot Tables, MS PowerPoint)
  • Good data analytical skills • Principles of project management and ITIL
  • Good written and spoken English and French
  • Understand the clients' expectations
  • Excellent communication skills (Active listening, accuracy & clarity, diplomacy)  

 

Additional Information

  • Autonomy, rigor, sense of service
  • Team Spirit
  • Good methodology  
  • Organizational skills
  • Stress management 

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