- Beckenham, UK
Link Asset Services is a fast growing, dynamic business with market leading positions across our areas of expertise – funds, market services, corporates and private client, and banking and credit management services. With offices across the UK and Europe we are part of Link Group who are headquartered in Australia. A truly global organisation, Link Group provides us with a strong platform to realise our growth ambitions and continue to build on our success.
Working within the Dividends department with the focus on ensuring all dividends, interest payments and other departmental work is completed correctly within the set deadlines while maintaining the highest quality standards in order to deliver service excellence to our clients. The individual will actively engage with their team, always contribute through taking on a fair share of duties/workloads and both portray and encourage a positive department-wide working spirit. The individual will proactively seek to further develop to their own skill-set and knowledge of dividends and the registrar business. As required, the individual will provide support and work within other business areas to help meet business goals.
Accountabilities and main responsibilities
To ensure all work is completed accurately while maintaining strict adherence to internal SLAs and event timetables.
To ensure workloads of the department are met through a personal contribution of taking on and completing an even share of the workloads, including in peak periods providing overtime working as required.
To review, understand and document requirements of all dividend events in order to develop and adopt specific working practices and procedures.
Carry out all tasks in accordance with internal procedures and to ensure any problems are escalated to a Supervisor or Manager immediately upon discovery.
Adopt a flexible approach and apply initiative to all aspects of work.
To cooperate with and support the other dividend teams at all times promoting the ethos of operating as a single team.
Effectively working with other Link support units and external business partners to ensure that the Client’s expectations of performance (timeliness, accuracy, etc) are met.
To focus on continued self-development in order to build and maintain a strong technical understanding of dividends.
To support the Supervisors and team management in order to achieve successful completion of all events.
To continually review and consider the effectiveness of the team and the procedures and to be pro-active in the creation and implementation of new ideas.
To maintain team (and department) morale and confidence by effective communication and adopting an approachable manner.
To utilise systems effectively in completion of the tasks particularly with reference to spreadsheet and database solutions.
As required (and when requested from your line management) to provide support to other departmental teams to help meet overall business priorities. Additionally, to provide support working within other business teams as required.
To promote and work in line with the Link values.
Whilst this is a reflection of the role it is not exhaustive and employees will be expected to be flexible and take on activities outside of those listed from time to time
Qualifications and skills
Effective communicator, both written and oral
Planning, prioritisation and organisational skills
Ability to work under pressure and manage deadlines
Team work / always willing to cooperate and work with team members department wide
Attention to detail / quality orientation
Commercial awareness / customer service delivery focus
Working with and supporting change
Regulatory and technical awareness
Problem solving skills
Takes ownership for personal development
Confident, positive and maintains a professional presence at all times
Must develop advanced knowledge of in-house systems: MSL, PRISM, Access databases
Intermediate to advanced Microsoft Office: Word, Excel
A willingness to work towards further qualifications
- Results focused
- Innovation, change & continuous improvement
- Team working
- Technical awareness
- Regulatory awareness
- Commercial awareness
- Customer service
Link Group’s purpose statement ‘Together we achieve’ reflects how much we value working together: with each other; with our clients; and with third parties, to help everyone achieve success – both personal and professional
We have an ongoing commitment to career progression, training and education as well as a competitive compensation and benefits package that under pins this.
At Link, you’ll find we support achievement and celebrate success. So, if you want to be a part of this, click the ‘I’m Interested’ or Apply button…