Senior Loan Servicing Analyst

  • Amersfoort, Netherlands
  • Full-time

Company Description

Link Asset Services is a fast growing, dynamic business with market leading positions across our areas of expertise – funds, market services, corporates and private client, and banking and credit management services.  With offices across the UK and Europe we are part of Link Group who are headquartered in Australia.  A truly global organisation, Link Group provides us with a strong platform to realise our growth ambitions and continue to build on our success.

You can play a key part in this – at Link Asset Services we recognise the importance of supporting and developing our people, so we listen to colleagues, train our teams and invest in great working environments.  Add to that a culture that champions respect and integrity, a diverse and inclusive colleague base and a commitment to positively influence the communities we work with and you’ll get a flavour of life at Link.  At the bottom of this role advert, you’ll find more information on why you’ll enjoy working with us…

Job Description

Do you know exactly what a customer needs? How do you shape perfect customer service? Do you have experience with mortgages and the management of mortgage processes? Do you think this can always be better? Does it appeal to you to help shaping a new mortgage servicer? Then we are up for working with you.

What you are going to do

Of course you always start your day with a good cup of coffee. Then you discuss the day with your colleagues. Fifteen minutes later you know where everyone is, what is needed and what you and your colleagues do that day; the day can begin!

You will be part of a team that develops a new mortgage servicer and you can contribute from the first moment! During the initial phase you prepare the process descriptions and work instructions.  You also help with testing our new software and you provide input for specific product arrangements, Service Levels, KPIs and management information.

As soon as we start serving the first customers, your position will take on a slightly different content. You then have a leading role in the execution of the team's work. You are responsible for perfect customer service, optimum team performance and continuous improvement of existing processes.

In addition to coaching your teammates, you serve the customer. You answer telephone conversations, pay building deposit invoices and process changes to the loan. You introduce new colleagues and you ensure that they serve the customer with just as much passion as you do.

Qualifications

Your personality is the most important. Together with the following skills, this leads to a match:

  • You have a HBO work and thinking level
  • You are in possession of WFT Basis and WFT Hypotheken
  • You have a minimum of 5 years of experience with mortgage servicing processes
  • You have a good command of spoken and written English
  • You have good communication skills
  • You are interested in identifying and preventing fraud
  • You have experience with customer service
  • You are good at taking initiative
  • You are result-oriented

Additional Information

Link Group’s purpose statement ‘Together we achieve’ reflects how much we value working together: with each other; with our clients; and with third parties, to help everyone achieve success – both personal and professional

In the Netherlands, Link Asset Services consists of a number of entities that together provide various process steps in the mortgage process, including FlexFront (intermediary support), Nationaal Hypotheek Loket (mortgage underwriting activities) and former Novalink (special servicing). These entities together form the Dutch branch of Link Asset Services.

In addition to a great work environment, super nice colleagues and a good atmosphere we offer you the following:

  • Competitive salary
  • 26 vacation days
  • Development opportunities through training / courses
  • Travel allowance
  • Pension provision
  • Flexible working hours

At Link, you’ll find we support achievement and celebrate success.  So, if you want to be a part of this, click the ‘I’m Interested’ or Apply button…

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