Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.

Purpose: The Fulfillment Specialist is responsible for the fulfillment of all shipping requests and inquiries at Lingraphica. This position plans, prepares, and problem solves all shipping requests for loaner and sale devices for our users, as well as internal employee supply requests and other initiatives. The Fulfillment Specialist also responds to all external and internal inquiries related to shipping and fulfillment in a timely and courteous manner.

Essential Duties & Responsibilities:

• Responsible for all activities and tasks related to shipping and fulfillment
• Uses HubSpot CRM to manage and process shipping request tickets
• Prepares outgoing shipments with a high level of accuracy and urgency, and is adaptable to fluctuations in workload
• Works closely with Inventory and Manufacturing teams to ensure adequate supply of devices and accessories for fulfillment
• Communicates effectively with other team members to resolve shipping issues and questions
• Responds promptly and professionally to all external customer requests for shipping services
• Monitors and maintains sufficient inventory level of shipping supplies and marketing collateral
• Proactively considers job responsibilities with a goal of ongoing process improvement
• Adheres to all fulfillment policies, including Shipping Compliance, Infection Control, and Protected Health Information
• Provides meaningful contributions to Operations team goals and meetings
• Meets or exceeds Fulfillment metrics; uses reports and audits to track productivity and analyze trends
• Performs other duties as needed and engages in projects and workgroups

Knowledge, Skills & Abilities

We are looking for a self-motivated individual with strong teamwork skills, excellent verbal and written communication skills, and a desire to continually grow and expand their knowledge.

• Strong time management skills and sense of urgency
• Ability to adapt to shifting department and company needs
• Ability to multi-task and handle multiple projects at once
• Some knowledge of Android hardware and software helpful
• Professional demeanor

Education & Experience

• High School Diploma or GED
• 1 year office, administrative, or customer service experience, preferably supporting an Operations or Fulfillment team
• Experience using HubSpot or other CRM, preferred
• Proof of Covid-19 vaccination, required 

Work Environment & Physical Demands 

Work environment is that of a typical office environment. Noise level is low to moderate.

Must be able to operate a computer with or without reasonable accommodation. Must be able to lift and carry up to 50 lbs. Position requires lifting overhead, twisting, bending, and squatting to lift boxes or office equipment.

Travel 

Position is located in Princeton, NJ. Occasional hybrid in office/remote work possible.

Compensation

The salary range for this role is between $50,000 - 51,000/year. This is a non-exempt position so overtime may be earned. We also offer medical, dental, vision benefits, 401k contribution, Paid Time Off, paid company holidays, wellness/professional development/office stipends, and an annual bonus.

Accommodations  
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

To learn more about Lingraphica, visit: www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.