Clinical Documentation Specialist (Remote)
- Full-time
Company Description
If you are a dedicated professional who loves what you do, likes having fun at work, and proactively solves challenges, we’d like to hear from you!
Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.
Job Description
Purpose:
The Clinical Documentation Specialist is a member of the sales team and is responsible for obtaining all necessary clinical and client paperwork required to secure funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Caregivers, and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing.
Essential Duties & Responsibilities:
Guides Speech Language Pathologists (SLPs) and trains them in using Lingraphica’s Smart Paperwork Portal
Assists and provides guidance and support to SLPs during the paperwork process via email, phone or video conferencing
Obtains recommendation paperwork from the Speech Language Pathologist (SLP) and Client Authorization forms in a timely manner
Obtains medical records and prescriptions from Prescribers
Reviews the completed documentation for thorough and accurate information in adherence to medical necessity guidelines
Develops and maintains relationships with SLPs; develops rapport with medical professionals/prescribers
Establishes rapport and trust with customers (people with aphasia {PWAs} and caregivers); obtains information necessary to ensure a successful sale
Communicates benefits, eligibility and coverage information for Durable Medical Equipment clearly
Maintains diligent organization of documents using Adobe and internal software tools
Fully understands the trial procedures and Lingraphica’s products to address questions and concerns and keep the process moving smoothly
Accurately and timely documents trial activities and correspondence using company’s internal software tools
Follows sales process for successful handoffs of deals to other teams
Contributes on special projects, as needed, as well as other duties as assigned
Qualifications
Education & Experience:
High School Diploma, required
Associate’s or Bachelor’s Degree, preferred
1-2 years’ experience in customer service or within the healthcare industry
Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), instant messaging systems (such as Slack) preferred
Knowledge, Skills & Abilities:
Excellent customer service skills and professionalism
Highly organized
Ability to interpret medical documentation and determine its adequacy for reimbursement purposes
Strong critical thinking and problem-solving skills
Effective written and verbal skills
Ability to effectively handle multiple and shifting priorities
Ability to support cross-functional teams and the ability to understand and translate business issues into actionable solutions
Ability to take on new challenges and work outside of one’s comfort zone
Ability to resolve issues in a professional and timely manner
A team player with overall company goals in mind
Ability to maintain proper, courteous, and helpful telephone etiquette
Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks
Ability to comfortably interface with various users across the organization
Additional Information
Travel Requirements:
Travel to home office in Princeton, NJ for team meetings, annual company meeting approximately 2-4 times per year.
Work Environment & Physical Demands:
Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without a reasonable accommodation.
Accommodations:
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To learn more about Lingraphica, visit: www.lingraphica.com!