If you are a dedicated professional who loves what you do, likes having fun at work, and proactively solves challenges, we’d like to hear from you!

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.

Purpose: 

The Operations Customer Support (internally called Operations Generalist) provides broad, foundational support to the Operations team in pursuit of its goals and mission. This position performs tasks in each of the core functions of the Operations team: Shipping and Fulfillment, Manufacturing, Inventory Management, and Device Customization. Additionally, the Operations Generalist actively contributes to the broader goals of Lingraphica through projects and workgroups. The Operations Generalist is expected to bring a learning mindset, demonstrate a desire for growth, and the ability to work collaboratively and think independently. 

Essential Duties & Responsibilities: 

• Learns all key functions of the Operations Team and provides support where needed
• Assists the Fulfilment Specialists with all shipping tasks 
• Utilizes HubSpot CRM to fulfill shipping request tickets 
• Performs Quality Control checks on all devices prior to shipping 
• Receives, sanitizes, and checks in all loaner devices upon return from the field 
• Works closely with the Manufacturing Specialists to manufacture new devices according to established processes 
• Receives new inventory and preps batches under the direction of the Supply Chain Manager 
• Monitors inventory levels of loaner and sale hardware and communicates shortages to Supply Chain Manager 
• Assists with Customization and recalling loaners as needed 
• Monitors internal Lingraphica Slack channels for Operations related requests and responds in a timely and professional manner 
• Proactively engages in ongoing process improvement
• Meets or exceeds Operations team goals and metrics; Uses reports and audits to track productivity  
• May be required to perform other duties as assigned 

Education & Experience 

• High School Diploma or GED, Bachelor’s Degree preferred 
• 1 year of related office, retail, or service industry experience 

Knowledge, Skills & Abilities 
 
We are looking for a self-motivated individual with strong teamwork skills, excellent verbal and written communication skills, and a desire to continually grow and expand their knowledge. 

• Strong time management skills required 
• Strong sense of urgency 
• Ability to quickly adapt to shifting departmental and company needs 
• Ability to multi-task 
• Good communication skills 
• Professional demeanor 

Work Environment & Physical Demands 

Work environment is that of a typical office environment.  Noise level is low to moderate.  Limited remote work may be available, 90% of this job is onsite. 

Must be able to operate a computer with or without a reasonable accommodation.  Must be able to lift and carry up to 50 lbs. Position requires lifting overhead, twisting, bending and squatting to lift boxes or office equipment.   

Travel 

This position is located in our Princeton, NJ office. No travel required; Limited remote work may be available; The majority of your workweek will be onsite.

Accommodations 
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

To learn more about Lingraphica, visit: www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.