Funding and Benefits Specialist (Remote)

  • Full-time

Company Description

If you are a dedicated professional who loves what you do, likes having fun at work, and proactively solves challenges, we’d like to hear from you!

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.

Job Description

Department:  Sales Team

Reports to: Funding and Benefits Manager

Purpose:  The Funding and Benefits Specialist is responsible for assessing and determining payment options so that appropriate candidates may trial and procure a Lingraphica device.

Essential Duties & Responsibilities:

  • Acquires insurance benefit coverage via phone or online portal.
  • Interprets benefit coverage information to determine anticipated costs for clients.
  • Uses discernment and judgment to verify the quality of the information provided by insurance companies.
  • Determines device trial funding options based on the patient’s insurance coverage.
  • Reviews benefits and documentation for funding and reimbursement accuracy prior to sale
  • Clearly communicates funding options in our CRM and to other Lingraphica staff
  • Maintains accurate and complete documentation of all inquiries.
  • Proactively communicates with team members regarding identified potential issues and concerns.
  • Maintains patient records according to HIPAA and Medicare guidelines.
  • Tracks and trends issues to aid the team in resolution and prevention of repeat problems.
  • Completes all administrative functions, such as data entry, associated with sales activities in a timely manner.
  • Identifies and escalates priority issues and proactively follows up on tasks.
  • Performs other duties and special projects as assigned.

Qualifications

Skills, Competencies, and Experience:

  • Knowledge of insurance and funding sources for DME
  • Knowledge of common communication disorders and their etiologies
  • Efficient data entry/typing skills
  • Effective verbal and written communication skills
  • Customer service skills and professionalism
  • Attention to detail, ability to keep track of many possible circumstances and outcomes
  • Steady and consistent performance of routine activities
  • Ability to gather information and assess risk before making decisions
  • Ability to use a deliberate, methodical approach to solving problems
  • Strong critical thinking and problem-solving skills
  • Ability to effectively handle multiple and shifting priorities
  • Ability to take on new challenges with an open and curious mindset
  • Ability to resolve issues in a professional and timely manner
  • Possess a sense of urgency and willingness to go above and beyond to complete tasks
  • Compassion for clients with disabilities and investment in providing them the best results
  • Comfort/willingness to communicate with clients with speech disabilities

Education and Experience

  • High School Diploma, required
  • Associate’s or Bachelor's degree or equivalent combination of education and experience, preferred
  • 2 years of customer service and/or administrative experience, required
  • Bilingual (English/Spanish), preferred

Additional Information

Travel Requirements (on-hold due to COVID)

Travel to home office for annual company meetings and other events approximately 2-4 times per year.

Work Environment & Physical Demands

In office: Work environment is that of a typical office environment. Noise level is low to moderate.

Remote: Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access.

Must be able to operate a computer with or without a reasonable accommodation.

Accommodations: To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To learn more about Lingraphica, visit: www.lingraphica.com!

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