Head of Operations (m/f/d)
- Berlin, Germany
At Lingoda we believe languages change lives.
Lingoda is the leading online language school in Europe. Our vision is to shape the future of language learning. Our students from all around the world learn German, English, French and Spanish. Our team is international - from 30 countries around the world.
This position reports to the COO/CPO.
Scaling the operational processes when tripling in revenue next year
Being Lingoda’s “Schoolmaster”: Driving a first class *Front to end user learning experience throughout the entire learning process by delivering excellent class quality and outstanding student support
“Front to End= the interface of the customer (like in a traditional language school): 1) at payment, 2) scheduling, 3) classroom, 4) teacher/student problems → solutions, 5) cancellation and reorder
You set direction, priorities, vision and processes/policies for our student, teacher and class management
You ensure the efficient running of the business and delivering excellent quality to our students by reporting on operational performance and suggesting/implementing improvements
You oversee expenses and budgeting to help the organization optimize costs and benefits
You are working cross functionally with all other functions of the company (Product, Marketing, Sales, Business Intelligence, Finance, etc.)
You mentor and motivate teams to achieve productivity and engagement
Your skills and experience
3-5 years of proven experience as Head of Operations, Operations Director or similar leadership role (tele-sales experience is a plus)
You are a highly energetic and optimistic team-player with strong organizational skills and cross-functional game changing ideas
You have a sharp focus on your goals and a strong approach for achieving them
You are a solution-driven problem solver with an innovative mindset being able to think outside the box and find creative solutions
You have an analytical mind
You have the ability to coach and develop people
Excellent command of the English language - both writing and speaking
Our offer to you:
The opportunity to be part of the future of language learning in a young and international team in Berlin
High degree of autonomy
Open communication and responsibility from day one
Free language courses (German, English, Spanish, French)
A nice office in the center of Berlin
Would you like to be part of our team?
We are looking forward to receiving your application (CV and cover letter), earliest start date as well as expected salary (gross per year).