Remote Customer Service Agent (Native Russian living in Russia)
- Берлин, Германия
At Lingoda, we believe that language transforms lives.
With students at the centre, our mission is to empower even the busiest people to master a language and unlock their potential - anytime, anywhere.
To support the growth of our international team, we are looking for an remote customer service agent (m/f) in our Student Team, with immediate start.
Being the professional and friendly voice and face of Lingoda.
Assisting and communicating with our students via email, phone and social media channels in an engaging and empathetic way, putting a smile on their face with every interaction.
Identify and evaluate our students’ needs to improve customer satisfaction.
Being proactive in sharing ideas to optimise our existing processes and willing to help out wherever necessary.
Требования к квалификации
Who are we looking for?
- You have an excellent command of English in writing and speaking (C1 or higher)
- You speak Russian and you live in Russia
- You have a legal freelance status
- Experience or training in customer service is a big plus
- You like to work from home and in an international environment, you enjoy the contact with customers and are passionate about languages
- You are tech savvy and a fast learner
- You pay attention to detail, can work independently and are challenged by new tasks
What do we offer?
- Be part of the future of language learning by supporting students on their language learning journey
- Working remotely from home
- Miminimum of 6h on Saturday and 6h on Sunday.
- Free language courses (German, English, Spanish, French)
Would you like to be part of our team? We are looking forward to receiving your application (CV and cover letter). Please also include your earliest start date and salary expectation.