Remote Customer Service Agent (Spanish & French Skills required)

  • Málaga, Spain
  • Full-time

Company Description

At Lingoda, we believe that language transforms lives.

With students at the centre, our mission is to empower even the busiest people to master a language and unlock their potential - anytime, anywhere.

To support the growth of our international team, we are looking for a remote customer service agent in our Student Team, with immediate start.

Job Description

  • Being the professional and friendly voice and face of Lingoda.

  • Assisting and communicating with our students via email, chat and social media channels in an engaging and empathetic way, putting a smile on their face with every interaction.

  • Identify and evaluate our students’ needs to improve customer satisfaction.

  • Being proactive in sharing ideas to optimise our existing processes and willing to help out wherever necessary.

Qualifications

  • You have a proficiency of Spanish and French, as well as English in writing and speaking (C1 or higher), other languages are a plus!

  • At least 1 year of experience in customer support.

  • You enjoy working remotely and thrive in an international context.

  • You are customer-oriented, a great communicator and passionate about language learning.

  • With customers at the centre, identifying and solving problems comes naturally to you and you enjoy taking initiative to find resolutions.

  • You are target-driven, work independently and are motivated by new tasks.

  • You are tech savvy, a fast learner and have a reliable internet connection (300kbps download / 300kbps upload).

Additional Information

  • Be part of the future of language learning by supporting students on their language learning journey.

  • Working remotely (even from home)

  • A young, dynamic, and highly motivated team with open communication.

  • 40h working week, including weekends.

  • Free language courses (German, English, Spanish, French).

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