Remote Customer Service Agent (Native Russian Skills required)

  • Moscow, Russia
  • Full-time

Company Description

At Lingoda, we believe that language transforms lives.

With students at the centre, our mission is to empower even the busiest people to master a language and unlock their potential - anytime, anywhere.


To support the growth of our international team, we are looking for an remote customer service agent (m/f) in our Student Team, with immediate start.

Job Description

Your mission

  • Being the professional and friendly voice and face of Lingoda.

  • Assisting and communicating with our students via email, phone and social media channels in an engaging and empathetic way, putting a smile on their face with every interaction.

  • Identify and evaluate our students’ needs to improve customer satisfaction.

  • Being proactive in sharing ideas to optimise our existing processes and willing to help out wherever necessary.

Qualifications

Who are we looking for?

  • You have a native proficiency of Russian and English in writing and speaking (C1 or higher), other languages are a plus!

  • At least 1 year of experience in customer support.

  • You enjoy working remotely and thrive in an international context.

  • You are customer-oriented, a great communicator and passionate about language learning.

  • With customers at the center, identifying and solving problems comes naturally to you and you enjoy taking initiative to find resolutions.

  • You are target-driven, work independently and are motivated by new tasks.

  • You are tech savvy, a fast learner and have a reliable internet connection (300kbps download / 300kbps upload).

Additional Information

What do we offer?

  • Be part of the future of language learning by supporting students on their language learning journey.

  • Working remotely (even from home)

  • A young, dynamic, and highly motivated team with open communication.

  • 40h working week, including weekends.

  • Free language courses (German, English, Spanish, French).

 

Have we sparked your interest? We would love to hear from you! Please attach your completed application (CV and Cover Letter) with earliest possible start date.

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