Lincoln CSD is seeking a motivated and customer-focused Tier 1 IT Support Technician to provide front-line technology support across the district. This entry-level role is ideal for someone who enjoys troubleshooting, problem-solving, and working with students, teachers, and staff in a fast-paced school environment.

• Serve as the first point of contact for technical support via phone, email, help desk ticketing system, or in-person requests.

• Perform initial troubleshooting and gather information about issues before escalating to higher-tier support.

• Provide basic support for district devices and classroom technology, including:

  • Chromebooks (student devices: enrollment, connectivity, repairs, account login issues)

  • MacBooks (teacher devices: application support, software updates, account login issues)

  • Xerox printers (basic troubleshooting, connectivity, supply requests, escalation to vendor as needed)

  • Promethean Boards in Elementary classrooms (setup, calibration, troubleshooting connectivity issues)

  • Apple TVs in Middle and High Schools (connection issues, screen mirroring support)

  • Document cameras (setup, troubleshooting, classroom integration)

• Support staff and students with general login and access issues, escalating password resets or system-level changes when required.

• Provide basic assistance with district software and cloud platforms, including Google Workspace for Education (Docs, Drive, Classroom, Gmail, etc.).

• Maintain accurate documentation of support requests, troubleshooting steps, and resolutions.

• Assist with inventory management and device tracking.

• Deliver excellent customer service and communicate clearly with staff, students, and parents to ensure positive support experiences.

Required:

• High school diploma or equivalent.

• Basic understanding of computer hardware, software, and networking.

• Strong communication and interpersonal skills.

• Ability to troubleshoot and resolve issues independently and as part of a team.

Preferred (not required):

• Prior experience providing technical support (paid, volunteer, or internship), or proven hands-on experience with technology repair, troubleshooting, or system setup.

• A+ certification or equivalent.

• Experience with macOS devices and/or MDM solutions (e.g., Mosyle, JAMF).

• Familiarity with classroom technology (interactive boards, Apple TV, document cameras).

Working Conditions

• 4-day work week. 40 hours per week, typically four 10-hour days.

• District-wide travel required to provide support at multiple campuses.

• Occasional lifting and moving of equipment (up to 50 lbs).

Compensation & Benefits

• Starting pay: $15–$18 per hour, based on experience and qualifications.

• Health, dental, and vision insurance options.

• Retirement plan participation.

• Paid leave and holidays are aligned with district policy.

• Opportunities for professional growth and advancement.