LigoLab Information System develops and licenses enterprise software for medical laboratories. We are an exciting and rapidly growing software company that employs a wide range of technologies in our innovative and future-ready solutions for LIS, RCM, and Direct-to-Consumer. 

We are passionate about developing software that removes growth barriers and helps our customers increase efficiency in all aspects of their operations, and we offer exciting opportunities for people like YOU to join our team and share our vision.

With your help, we can continue to revolutionize the industry by enabling clinical and pathology laboratories to better serve their patients, differentiate themselves in the marketplace, scale their operations, become more compliant, and more profitable.

The primary responsibility of the Application Support Engineer is to respond and resolve issues submitted by customers of LigoLab Laboratory Information System. This requires:

• Excellent written and verbal communication skills [required]

• Fundamentals of software, hardware and networking troubleshooting [required]

• Understanding of medical laboratory domain, terminology, and environment [plus]

• Familiarity with Laboratory Information Systems [plus]

• Experience with Jira or similar issue tracking software [plus]

What We Expect from a Qualified Candidate:

• Have an analytical and troubleshooting mindset (as some support requests might require identifying issues across different information systems, workstations, servers, databases)

• Be comfortable working both independently and in a team

• Support engineers have to independently interact with customers to collect information needed for troubleshooting and support

• Support engineers also work closely with development and interface teams on bug reports, and new feature requests

• Determined, self-motivated, and able to take initiative

Acquisition of all necessary skills and knowledge is a long process and is an investment of time to understand the software and the industry. We are offering a long-term career with plenty of room for growth.

Employment Type: Full-Time 

• We require a cover letter detailing the relevance of your experience for the posted position

• We are ONLY considering candidates from the U.S. with work authorization for permanent employment (W-2)

What We Offer:

• Intensive domain training during which we closely work and train the person to understand medical laboratory domain and enterprise software management

• Continuous career growth and opportunities to acquire new skills

• We offer holidays, vacation/sick leave, a 401k, and contributions to health insurance

your information will be kept confidential according to EEO guidelines.