Light & Wonder is the global leader in cross-platform games and entertainment. We build new worlds of play, game experiences loved by players around the globe, powered by the world's largest and most trusted ecosystem. We are creators who are passionate about delivering the best digital experiences to players.

We need a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies on the OGS platform, including our back and front-end services, promotional tools, jackpot service, plus many other core products across our platform.

The role is to help gain the best value and service for our operators from Light & Wonders OGS Platform. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to Light & Wonder.

The TAM will provide advocacy and strategic technical guidance to help plan and deliver solutions using best practices, and proactively keep our customers OGS integration operationally healthy.

The close relationships developed with our operators will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from OGS. The TAM is the centerpiece of value to our Enterprise Support customers.

The successful candidate will help craft and execute strategies to drive our customers’ adoption and use of OGS Product and Services. Their technical acumen and customer-facing skills will enable them to effectively represent Light & Wonder within an operator’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three (3) of the following: networking, databases, devops, security, and application development
• Bachelor’s Degree in Computer Science, Math, or related discipline required, or 5 years of equivalent work experience.
• Internal enterprise or external customer-facing experience as a technical lead.
• Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).

• Competitive benefits, an open and supportive environment as well as a modern and exciting workplace
• The opportunity to interact with global teams on a regular basis
• Tangible and genuine development - at Light & Wonder, you can take your career where you want it to go!