Authentic Gaming is a supplier of Premium Live Casino software and services. With aN established global presence, we offer the players of our B2B clients, premium, interactive, live-streamed games from exotic land-based casinos and live broadcasting studios. Our live casino games can be found on more than 200 websites, many of whom belong to leading Tier 1 online gaming operators. Core to Authentic Gaming’s ongoing success is our technology, a no legacy live gaming platform as well as our talented specialist team. The company employs 200 gaming professionals that are located in offices and studios in Malta, Slovakia and Spain.

Authentic Gaming is a player-centric company with a passion for creating the best mobile and desktop live casino products & experience.

Light & Wonder is the global leader in cross-platform games and entertainment. The company brings together 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity, Light & Wonder builds new worlds of play, developing game experiences loved by players around the globe. The company’s OpenGaming(tm) platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit lnw.com. 

• Monitoring the performance of the Game Presenters on live tables and acting immediately
• Conducting on-site monitoring and improvement comments with Game Presenters
• Reporting any incorrect actions, performance issues or other issues and other occurrences to the appropriate department
• Daily rotation creation, adjustments and preparation
• Creating and updating the monthly Game Presenter schedule when required
• Ensuring that the Next of Kin documentation is up to date
• Preparing Pre-Shift meeting documentation and conducting it on a daily basis
• Conducting Studio Walks when on duty
• Creating Jira tickets and monitoring the platform on a daily basis and taking action accordingly
• Conducting monthly one-to-ones with Game Presenters
• Checking and preparing the monthly lateness system
• Attending Operational meetings with the Management
• Organising and updating swaps, overtime, sicknesses, leave and absences following company procedures
• Carry the role of Game Show Presenter with optimum performance whilst on Shift when required
• Maintaining constant communication with the Game Presenter Team
• Liaising with the Academy for Induction Training, Re-Trainings and any other requirement involving the AG Academy
• Assist in the organisation of team events with Game Presenters
• Assisting the Senior Team Manager in the transportation monitoring system
• Conducting and/or assisting the Rewards Show
• Preparing and conducting the Team Meeting presentation
• Ensuring the Game Presenter data is full detailed and up-to-date on all platforms
• Preparing End Of Shift Handovers through Confluence
• Conducting Sickness Absence Reviews
• Assisting in the Recruitment process when required
• Ensuring the Onboarding process is ready for new starters
• Assisting in the Offboarding process
• Crossfunctional communication with the Service Management department
• Assist in the Game Presenter uniform management
• Liaising with the Human Resources department
• Keep up a dynamic and motivated environment in the team
• Any other ad hoc Operational related tasks

This role is on a shift basis based Monday to Sunday with Morning, Afternoon and Night shifts.

Previous Gaming Studio experience is preferred.

Additional information

What we offer:

• Full-time contract
• Competitive salary
• Challenging work, with award-winning products, in a dynamic, international team.
• Health insurance
• Professional and personal development
• Opportunities to progress within the company
• Company incentives

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