Light & Wonder is the global leader in cross-platform games and entertainment. The company brings together 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity, Light & Wonder builds new worlds of play, developing game experiences loved by players around the globe. The company’s OpenGaming(tm) platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit lnw.com.

The role is to help gain the best value and service for our operators from Light & Wonder's OGS Platform.

We need a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies on the OGS platform, including our back and front-end services, promotional tools, jackpot service, plus many other core products across our platform.

This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to Light & Wonder.

The successful candidate will help craft and execute strategies to drive our customers’ adoption and use of OGS Product and Services. Their technical acumen and customer-facing skills will enable them to effectively represent Light & Wonder within an operator’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

The TAM will provide advocacy and strategic technical guidance to help plan and deliver solutions using best practices, and proactively keep our customers OGS integration operationally healthy.

The close relationships developed with our operators will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from OGS. The TAM is the centerpiece of value to our Tier one operators at Light & Wonder.

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three (3) of the following: networking, databases, devops, security, and application development.
• Bachelor’s Degree in Computer Science, Math, or related discipline required, or 5 years of equivalent work experience.
• Internal enterprise or external customer-facing experience as a technical lead.
• Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s).

Desirable

• iGaming industry experience.
• Ability to manage, inspire, and motivate a team towards big goals.
• Commitment to Excellence; through continuous process improvement. 

Essential Job Functions

• Work within the Global Delivery Team to support and drive strong product and technical relationships with our tier one operators and help them achieve their technical goals and overcome technical challenges. 
• Serve as the primary product & technical point of contact with key customers. 
• Assist customers with product on-boarding, helping them to leverage our ancillary products and services across our aggregator platform. 
• Experience with operational parameters and aid in planning, debugging and overseeing ongoing operational business critical applications. 
• Troubleshooting applications, network, databases and other technical challenges. 
• Continuously looking at ways to improve the technical delivery of services and identify opportunities to improve customers service delivery from a technical perspective. 
• Understand in detail the customers technical landscape and how it aligns to drive customers business.