Authentic Gaming is a supplier of Premium Live Casino software and services. With an established global presence, we offer the players of our B2B clients, premium, interactive, live-streamed games from exotic land-based casinos and live broadcasting studios. Our live casino games can be found on more than 200 websites, many of whom belong to leading Tier 1 online gaming operators. Core to Authentic Gaming’s ongoing success is our technology, a no legacy live gaming platform as well as our talented specialist team. The company employs 200 gaming professionals that are located in offices and studios in Malta, Slovakia and Spain. We are opening our US operation in Michigan Q4 2022. 

Authentic Gaming is a player-centric company with a passion for creating the best mobile and desktop live casino products & experience.

Since November 2021, Authentic is part of Light and Wonder – a world leader in entertainment offering dynamic games, systems and services for casino, social gaming and online gaming. Light and Wonder offers the gaming industry’s broadest and most integrated portfolio of game content, advanced systems, cutting-edge platforms and professional services. Committed to responsible gaming, Scientific Games delivers what customers and players value most: trusted security, engaging entertainment content, operating efficiencies and innovative technology.

The Office Manager has overall responsibility for the setup and management of Authentic Gaming first US Studio. The overall objective of the role is role managing the facilities operations with accountability for the provision of a safe and secure working environment for employees and customers.  We are looking for a person who will make everyone part of the Authentic Gaming family and make coming to work fun and enjoyable.  

Key Responsibilities  

• You are the first person our Game Presenters, Office staff and Customers. We want to greet our visitors and welcome to the Authentic Gaming Family by delivering a world-class service.  

• Overseeing general workplace operations of Dynamic office and Live Studio Operation. 

• To trouble shoot any office issues such as food deliveries, parking, lockers and general responsibility for the building and workspace.  

• Working with catering contractors, vendor machine suppliers, food trucks to ensure day to day hospitality coordinated and free issue supplies are maintaining proper stock levels in a 24/7 business. 

• Manage to a budget and evaluate supplier performance 

• Provide a welcoming environment for the Authentic Gaming family all employees and customers 

• Track visitors and inform the host of their visitor’s arrival. This is a highly regulator environment and strict detailed records need to be kept.  

• Manage visitor sign in in a highly regulated environment

• Manage H&S  with the support of our corporate Facilities team 

• Transport and accommodation management for our visiting and local teams.   

• Manager security passes for employees in tandem with Chicago security team  

• Manage space book software & Outlook meeting room calendar which monitor office occupancy and meeting rooms throughout the day. 

•  Setting up and clearing of meeting rooms. 

• Responsible for the upkeep and refreshment stock (including tea, coffee sugar biscuits etc.) of guest fridge and guest tea station. 

• Take receipt of all post and parcels in and out of the building. As well as manage the sorting and delivery of post. 

• Arrange domestic and international couriers. 

• Support and project manage small projects 

• Support senior managers with a limited amount support as a Personal Assistant. Expenses, travel and transport.  

Knowledge, Skills & Experience 

1. 5+ years of related experience in and a proven track record of facilities management on a multi-site level 

2. Excellent communication and interpersonal skills. 

3. Good IT literacy skills in MS Outlook, Word Excel, and PowerPoint. 

4. Must be organised, able to work on own initiative with a proactive and flexible attitude. 

5. Able to multitask and priorities.and able to liaise with all levels of internal and external customers.  

7. Strong evidence of effective management of vendors, and projects 

Person Specification  

• Proactive at highlighting issues, resolving day to day problems, and providing support to others 

• Self-motivated, driven by results, also seeking further improvements 

• Someone who understands the short-term but plans for the long-term 

• Ability to motivate others in a positive and enthusiastic way 

• Excellent judgement and decision making when completing own work and fulfilling own responsibilities 

• Leads by example, is hands-on and always shows a positive attitude 

• Very approachable and assertive  

• Ability to work in a fast-paced environment, and to tight deadlines 

• Not afraid to speak up and give own opinion on any matter 

Key Contacts / Relationships: (Internal & External) 

• All internal employees including Execs Team and customers across all levels. 

We encourage and eagerly welcome all applications however only those selected for interviews will be contacted. Candidates must be legally able to work in the US.