- Shanghai, China
- Contract type: Fix term contract
- Years of experience: 1 to 3 years
- Activity: Natural Aromatic molecules
As a global key player in yeasts and fermentation, Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste & pleasure, Health care and Biotechnology.
Family group born in northern France in 1853, now a multi-national and a multicultural company, Lesaffre is committed to working with confidence to better nourish and protect the planet.
In close collaboration with its clients and partners, Lesaffre employs 10 000 people in nearly 80 subsidiaries based in 50 countries.
Lesaffre achieves a turnover of 2 billion euros.
The Commercial Assistant is responsible for handling customer requests (outside order processing) and for providing commercial support to Procelys China team.
Be the Commercial Assistant for Procelys China
Understand customer needs, commercial background and competitive environment for the region.
Support the Business Director in extracting sales data, preparing regular and reliable reports and performance indicators.
Be responsible for the BU agenda of the Procelys China
Help with trip arrangement/meetings/conferences/seminars/exhibition organization
Manage brochures, business cards, goodies
Perform other administrative duties that may be assigned
Support the Business Director in daily tasks
Be the Front Desk for Procelys China
Respond to customer calls ad mails and channel to the appropriate team member
Ensure smooth response to customer requests (commercial and quality documentations, audit requests, sample requests, questionnaires, and customer inquiries)
Build strong customer relationships by focusing on customer's wants and needs
Monitor payment collection with the sales team
Keep the original contract documentation and record the price proposal to customers
Ensure stakeholders maintaining accurate data in C4C (customer profiles, reports, agreed prices and conditions, credit notes and commission statements, complaints and requests)
Facilitate the communication within the team and with internal stakeholders
Bachelor's degree in administration/business or related majors
Customer oriented attitude. Good insight into customer needs.
Good communication and co-ordination skills. Able to build strong relationship with internal and external stakeholders such as supply chain, quality, finance, application lab etc.
Sense of responsibility, commitment and teamwork, willing to take on challenges
Be able to communicate in English in the day to day work including reading, speaking and writing.
Good computer skills, good knowledge and understanding of CRM/ERP and office 365 operating system.