Technical Support Manager

  • Shanghai, China
  • 全职
  • Contract type: Fix term contract
  • Years of experience: 3 to 5 years
  • Activity: Fermentation nutrients


乐斯福集团成立于1853年,来自法国北部、具有160多年历史的企业,已经成为一家跨国公司,致力于为全世界提供烘焙、营养健康、调味品等优质产品以及解决方案。集团的业务活动包括:生产并销售酵母、酵母抽提物、麦芽、烘焙配料及为农产品加工业提供技术服务;并在其核心业务——酵母及麦芽的基础上,又开发了独家的生物转换技术。其中,酵母、烘焙配料和酵母抽提物居世界领先地位。产品应用于烘焙业、酿酒业、食品营养品、发酵培养基及动物饲料五大应用领域。目前,乐斯福集团已发展成为在世界居领先地位的跨国发酵工业集团,在世界五大洲的50余个国家分布有约100家公司, 在26个国家分布有60多家生产厂,销售网络遍及世界各地,产品分销至185个国家。全球员工超过10,000人。历史悠久的燕牌酵母是世界名牌产品,已成为集团的象征。

上海总部: 乐斯福管理(上海)有限公司统管乐斯福在中国的所有业务。
5个地区分公司: 位于广州、上海、北京、沈阳和香港,统管当地市场,业务和客户服务等。
4个烘焙中心: 立足北京,上海,广州,香港。烘焙中心为乐斯福中国实现产品研发,技术支持,客户和经销商培训等各种重要职能。
5个现代化工厂: 分别位于安徽明光,广西来宾,广西崇左。


Lesaffre group was founded in 1853, a 166-year-old French group based in Northern France has now become a multi-national and a multicultural company that is committed to providing the best in each of its business areas: baking, nutrition and health, flavours and fermentation.

Lesaffre started its business in China over 30 years ago. Beyond yeast and bread improvers, Lesaffre offers a full range of products and services related to nutrition and health: yeast extracts for food savory and high performance nutrients for micro-organism and cell cultures, yeasts and other probiotics for human and animal nutrition, crop protection, yeasts for beer, wines, and renewable fuels, etc.

In 2010, Lesaffre Management (Shanghai) Co., Ltd. was set up to manage Lesaffre’s business in China, from human resources, sales& marketing, to finance and operation management.
China headquarter: based in Shanghai, managing all Lesaffre business in China
5 regional sales offices: Shanghai, Guangzhou, Beijing, Shenyang and Hong Kong, managing business, implementing marketing initiatives and providing sales services to our customers in China, Hong Kong & Taiwan
4 baking centers: in Beijing, Shanghai, Guangzhou and Hong Kong, providing R&D and technical support, training and technical services to our customers.
5 modernized plants: Anhui Mingguang, Guangxi Laibin, Guangxi Chongzuo.

For more information about our company, please visit our website:


  • Bring technical support to Customers by replying to technical questions, supporting customer with on-site visits, preparing direction for use of our products in applications, developing tests and experiments to demonstrate product performance
  • Work with the global innovation team to develop market oriented products for China market. Be in charge of the product development projects assigned by Global Innovation Manager.
  • Prepare technical brief to develop products from production sites: analyze technical questions, performance issues and customers’ feedback to develop the technical briefs including quality level to be achieved of new products in cooperation with the marketing manager.
  • Ensure technical communications with the customers such as discussion about specifications or questionnaires
  • Troubleshooting: investigate product performances issues in cooperation with customers and lab resources to provide recommendations or develop new products
  • Train and support Business Managers: explain applications, teach on our product performance vs. competition, develop technical arguments as selling points, 
  • Act as the main point of contact between business, production and quality department
  • Develop technical and scientific cooperation with Chinese universities to investigate our product performance in application vs. competition, solve customers’ issues.
  • Contribute to marketing documentation, specifically for the Chinese market (regulatory environment, customer’s communication, specific competition....)
  • Contribute to a technical competitor database based on market knowledge, which you keep constantly updated.
  • Serve as the reference for the global Procelys Team as industry expert for Bio-ingredients (e.g. Hyaluronic Acid, Amino Acids, enzymes)
  • Contribute to BU wide technical business development for specific applications domains



  • PhD or Master Degree in Microbiology / Biochemical Engineering / Biotechnology / analytical plus a minimum of 5 years successful in R&D, Fermentation Manager or Pilot/Operations Manager in the area of industrial Biotechnology preferably from the Bio-ingredients field (Hyaluronic acid, amino acids, enzymes production)
  • Be a good team player, ability to build strong relationship with other internal department (Quality, R&D, operations, both in China and corporate worldwide)
  • Good communication skills in particular ability to explain scientific subjects in a simple and synthetic way, ability to connect with  people (establish trust and credibility)
  • Good scientific skills in particular mathematics / statistical, uses experience to complement data
  • Reasoning ability: ability to define problems, collect data, establish facts and draw valid conclusions, Ability to interpret variety of technical instructions, scientific literature and data from diverse origins    
  • Project Management skills including ability to be a project manager internally and externally
  • Curious and eager to learn and investigate new things, generates suggestions for improvements
  • Self-motivated, and organized: ability to prioritize and plan work activities. Use time efficiently.