Senior Manager, Franchise Operations

  • Full-time
  • Department: National Distribution

Company Description

Lendi Group is the new group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loans experience for the Australian audience that balances both human support and smart technology.  

We’re revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike.

At Lendi Group we value work life balance. Our flex-first policy enables our team members to choose how they do their best work; home, office, or flex!

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog:


What’s the role?

Join our dynamic team as the Senior Manager, Franchise Operations where you will be responsible for delivering a seamless operational experience for the Aussie retail network, driving franchisee satisfaction through efficient and effective management practices. In this pivotal role, you will manage all documentation requirements related to franchise agreements, ensuring strict adherence to the franchising code of conduct. Your efforts will directly impact the expansion and sustainability of our network, making you an integral part of our growth story.

Job Description

  • Oversee the issuance and execution of franchise agreements, ensuring accuracy, completeness, and compliance with legal and regulatory requirements. Coordinate the drafting, review, and approval process for franchise agreements, working closely with our external legal provider and relevant stakeholders. 

  • Ensure adherence to the franchising code of conduct and other relevant regulations governing franchise operations. Stay informed about changes in legislation and regulatory requirements related to franchising and implement necessary updates to policies and procedures to ensure compliance. 

  • Establish and maintain a comprehensive system for managing all documentation related to franchise operations, including franchise agreements, disclosure documents, and other legal documents. Develop and implement protocols for document retention, retrieval and confidentiality. 

  • Work closely with the Distribution Growth and Sales teams to facilitate the documentation process for new franchise agreements, transfers, renewals, variations and stores closures.  Provide guidance and support as required. 

  • Ensure timely processing of all documentation related to franchise matters, including review, approval, execution, and distribution. Monitor documentation workflows and escalate any issues or delays to ensure deadlines are met and transactions are completed efficiently. 

  • Develop training programs and resources to educate internal stakeholders on documentation requirements, compliance obligations, and best practices. Conduct regular training sessions and provide ongoing support and guidance to ensure understanding and adherence to established processes. 

  • Identify potential risks and compliance issues related to franchise operations and documentation processes. Implement measures to mitigate risks and strengthen internal controls, including conducting audits and reviews of documentation practices. 

  • Continuously evaluate and refine documentation processes and procedures to enhance efficiency, accuracy, and compliance. Solicit feedback from stakeholders and implement suggestions for improvement to optimise the franchise operations function. 



  • Proven experience in franchise operations, contract management, or legal compliance, with a strong understanding of franchising regulations and best practices. 
  • Excellent organisational and project management skills, with the ability to manage multiple tasks and priorities simultaneously and meet deadlines in a fast-paced environment. 
  • Strong attention to detail and analytical skills, with the ability to review complex legal documents and identify discrepancies or issues. 
  • Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate complex concepts clearly and concisely. 
  • Commitment to upholding ethical standards and maintaining confidentiality in handling sensitive information. 
  • Competency in Confluence and JIRA is highly desirable


Additional Information

Lendi Group teams exist across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good. 

We support our people in a variety of ways, but a few of the benefits that that out people rave about include: 

  • We're Flex First – We've embraced a hybrid, flexible working model that adapts to team members needs and lifestyles. 
  • We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers 
  • An additional week’s Loyalty Leave each year after reaching 3 years’ service
  • A 24/7 Employee Assistance Program service providing counselling and support
  • We’re committed to building a diverse and inclusive community for everyone at Lendi Group. We’ve joined the Project F initiative aimed at removing the systemic barriers to achieving gender-balanced teams, and Circle In to provide an inclusive workplace for our team members who are caregivers 
  • Regular social activities & events, both in-person & online
  • A vibrant, relaxed, yet professional culture
  • We run wellness initiatives with a strong focus on psychological safety.

To learn more about life at Lendi Group check out our blog:


We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Lendi Group is a 2023 Circle Back Initiative Employer; we value a positive candidate experience and commit to respond to every applicant. Once we have received your application, we will reach out to you via email.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

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