Outbound Sales Manager

  • Full-time
  • Department: Customer Operation

Company Description

In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1200 brokers and 225 retail stores across the country.

At Lendi Group, we use technology to drive better customer outcomes and experiences. We’re passionate about what we do and like to do things differently.

Despite the challenges and change in the last year, we’ve enjoyed record growth while adapting to the changing world around us. We’ve fully embraced flexible working from home: we call it ‘flex first,’ and it's now a core part of our DNA.

Job Description

The Associates team has been on an exciting growth journey and has been able to maintain a consistent level of productivity through this growth period. Looking forward to FY25, we are creating an exciting new role of Associate Sales Manager.

As an Associate Sales Manager, you'll be responsible for managing, motivating, and developing a team of Associates Team Leaders. In this role, you will be instrumental in driving the sales strategy, optimizing performance, and fostering a culture of excellence within our sales organisation.

As an energetic, natural leader, you'll thrive in our fast paced and agile environment; be team-oriented and operate with flexibility to evolve and implement change as required.

As sales leaders within Lendi Group, we share common goals and seek similar outcomes as our peers. Within our teams of leaders – we are Stronger United. This is brought to life with radical transparency and a team culture of asking for help and helping others around us.

What you will do:

  • Drive Lendi Group's sales strategy collaboratively, ensuring the team consistently meets weekly and monthly targets.
  • Analyse sales data collaboratively, identifying trends, and implementing strategies to optimise sales performance and enhance user-centric outcomes. Encourage creative thinking and diverse perspectives to an increase in conversion and achieve output requirements.
  • Lead, mentor, and develop a team of Associate Team Leaders, fostering a diverse and inclusive work environment. Provide guidance, coaching, and support while embodying the organisations values and communication tone.
  • Conduct regular sales training and coaching sessions, utilising call recordings and live observations to promote innovative approaches and execution excellence within the team.
  • Provide constructive feedback and targeted coaching to Associate Team Leaders based on observations, guiding them in refining their coaching methods and improving the overall performance of their teams.
  • Continuously monitor compliance and quality metrics, identifying areas for improvement and implementing corrective actions as needed to ensure ongoing adherence to regulatory requirements and quality standards.
  • Directly participate in recruitment activities, actively managing and engaging in the growth of individuals and teams toward excellence and collective success.
  • Strategically collaborate with leadership to develop and implement strategies for process improvement, fostering a culture of innovation and continuous improvement within the team.



  • Experienced Sales Manager who has managed a team of associates, home loan specialists or comparable sales roles in a high-performing environment.
  • Proven understanding of home loan structures and scenarios, with the ability to train, coach and mentor the team.
  • Data based decision making in a sales environment and experience working to targets.
  • Experience of working in a fast paced, changing environment.
  • Strong leadership experience with the ability to lead the team from the front and motivate them to achieve and exceed their monthly targets and customer experience expectations, whilst promoting our fun, inclusive and collaborative company culture. 


Additional Information

Lendi Group teams exist across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good. 

We support our people in a variety of ways, but a few of the benefits that that out people rave about include: 

  • We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers 
  • An additional week’s Loyalty Leave each year after reaching 3 years’ service
  • A 24/7 Employee Assistance Program service providing counselling and support
  • We’re committed to building a diverse and inclusive community for everyone at Lendi Group. We’ve joined the Project F initiative aimed at removing the systemic barriers to achieving gender-balanced teams, and Circle In to provide an inclusive workplace for our team members who are caregivers 
  • Regular social activities & events, both in-person & online
  • A vibrant, relaxed, yet professional culture
  • We run wellness initiatives with a strong focus on psychological safety.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

Lendi Group is a proud Project F Partner - Gender Diversity & Inclusion is a great focus for us. Creating a culture that is representative of the world we live in makes us better people and our organisation gains tangible benefits, ultimately this creates a melting pot of creativity!


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