Franchise Operations Coordinator

  • Full-time
  • Department: National Distribution

Company Description

Through a merger in 2021, the Lendi Group brings together Lendi (and Australia’s #1 online home lending platform) and Aussie Home Loans, Australia’s leading branded mortgage broker. We're revolutionizing the industry with a best-in-class technology platform and suite of tools that take the hard work out of home loans for our Customers and Brokers alike. Every day we help thousands of Australians research, compare, apply for, and settle their home loans. 

Our vision:    To create a new era of seamless connection in property finance. 

Our mission: To change the way Australians experience property lending, for good.

The Franchise Operations Coordinator plays a pivotal role in supporting the seamless functioning of franchise operations workflows. Primarily responsible for administrative tasks, this role encompasses diverse responsibilities ranging from new franchise onboarding to existing store renewals and variations, project support and invoice management.

Job Description

  • Includes updating of Salesforce, JIRA tickets and relevant templates as required.
  • Assist with the creation of Standard Operating Procedures (SOPs).
  • Calendar/Workflow Coordination| Set and manage key operational reminders with relevant stakeholders to ensure timely actions and follow-ups.
  • Create and update reporting templates on key franchise operations metrics such as renewals, variations and new stores.
  • Request, track and issue operational invoices as required including regular follow up to ensure steps are completed within agreed SLA’s.
  • Perform ad hoc administration tasks as required to support the smooth functioning of the Franchise Operations Team and address emerging needs


  • Previous experience in administrative support roles
  • Attention to detail and ability to learn quickly
  • Intermediate to advanced computer skills – Microsoft Office
  • Strong organisational skills
  • Strong verbal and written communication skills
  • Previous operations/logistics/franchising experience
  • Knowledge in Atlassian - Confluence and Jira is desirable


Additional Information

What's in store for you at Lendi?

  • Flex-first (Work from home) but must be willing to work onsite as needed or once a week. 
  • Health Insurance (HMO) for you & 1 free dependent 
  • Health & well-being programs
  • Generous amount of leaves (total of 25 leaves - 20 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs) 
  • Extra allowances will be given for WFH set-up such as internet subsidy 
  • Life insurance effective on Day 1 
  • Access to training and opportunities for career progression/promotion
  • Fun & exciting monthly social clubs - at the moment done virtually
  • Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig. 

      & many more!

How to Flex-first:

  • You must have a stable fixed internet connection (minimum 25mbps)
  • An ample working space with an office table and chair is also required.
  • Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.


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