Lendi Group is the new group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loans experience for the Australian audience that balances both human support and smart technology.  

We’re revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike.

At Lendi Group we value work life balance. Our flex-first policy enables our team members to choose how they do their best work; home, office, or flex!

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

What’s the role?

The Investigations Support role will be part of the Investigation and Complaints Unit (ICU) team. The role will work closely with the broader Investigation team and other relevant business units to undertake discovery work related to customer complaints, broker conduct, incoming subpoenas, court orders, police requests, government agency requests and third-party requests, and other tasks as required. The Investigations Support role is crucial to delivering positive and efficient outcomes to risk-related investigations. 

This opportunity offers a part-time work arrangement, consisting of three days per week, with the flexibility to work remotely from any location within Australia.

• Investigations and reviews for customer complaints and broker conduct concerns. 
• Collaborating and working with the broader ICU and Compliance Risk and Legal (CRL) team to assist with ad hoc tasks and work related to investigations and managing risk. 
• Providing support on communicating, reporting and engagement on complaint/broker conduct investigations. 
• Collating information required for incoming subpoenas, court orders, police requests, government agency requests and third-party requests; and other tasks as required.  

• Understanding of the financial regulation environment (AFCA, ASIC) including lending requirements in relation to credit assessment
• Experience in dealing with AFCA and its rules and ASIC Regulatory Guide (RG) 271 and RG 209 RL and Mortgage Brokers: Best Interests Duty RG273 (desirable)
• Excellent communication skills, both verbal and written and good problem-solving skills 
• Proficient in Microsoft Word, Excel, PowerPoint, Salesforce, and Confluence. 
• Ability to work with team members across Lendi Group to ensure activities are completed within required timeframes
• Strong attention to detail
• Ability to proactively identify, understand, communicate, and act on current and future risks
• Experience in the financial services industry or legal (desirable)

Additional information

We’re Flex First which means we’ve fully embraced flexible working from home and have metropolitan city offices for those who do want to work from the office.

• We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks leave for primary carers and up to 4 weeks for secondary carers. 
• An additional week’s Loyalty Leave each year after reaching 3 years’ service. 

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Lendi Group is a 2024 Circle Back Initiative Employer; we value a positive candidate experience and commit to respond to every applicant. Once we have received your application, we will reach out to you via email.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

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