Company Description

Lendi Group is home to Australia's leading retail broker and online home loan platform, with a network of over 1,300 brokers, a head office team of 600 experts, a loan book more than $80 billion and a retail footprint of more than 230 stores across the country - and we’re on an impressive growth trajectory.

Our home loan products and services are brought to market by our iconic Aussie brand, our digital disruptor Lendi brand and our strategic joint venture with Domain Home Loans.

What we do!

We’re on a mission to change the way Australians experience property lending - for good.

We are one of Australia’s fastest growing fintech’s, building market leading technology to transform the home loan industry through our powerhouse property brands and networks. We exist to transform the stressful, disjointed and sometimes overwhelming journey of financing a property into a friction-free experience for everyone involved.

Our cross-functional team of super smart experts and brokers power our brands, products, services, relationships, and platforms to help more Australians secure their property dreams, seamlessly.

Vision: To create a new era of seamless connection in property finance.

Mission & Purpose: To change the way Australians experience property lending, for good.

Values: We are stronger united. Act like you own it. Keep home loans human.

The Contact Centre Loan Servicing Team are our Mortgage SME team & responsible for the completion of all after call customer requests/cases for our Aussie Select Customers. (Letters, statements, updating details, recalculations, discharge requests & security changes. Etc.)

They also complete remediation activity for our business partners RMG & Bluestone when it comes to closed accounts, incorrect repayments, and accounts in credit.

The Role:

• Provide customer service excellence in dealing with every customer and external party including inbound and outbound calls.
• Complete requests & guide customers through Discharge, Partial Discharge, Substitution of Securities & Consents process, keeping them up to date & ensuring they’re confident and comfortable with Aussie.
• Process Admin, Financial and Service requests.
• Ensure all requests are dealt with according to set service delivery standards, risk appetite, and recorded into Salesforce and Aussie Funder System.
• Be a strong advocate and demonstrator of the business vision and values to ensure outstanding customer satisfaction is achieved. 
• Ensure all work adheres to the Quality Assurance framework.
• Liaise with external and internal stakeholders (as they communicate with solicitors / FMS / Bluestone , products)
• Be open to and forwardly bringing new ideas, trials, and visions of better ways we can service our customers & contribute as a Team!

Requirements:

• Would highly prefer having experience in the banking & financial industry
• Must have at least one year of experience in customer service, sales, hospitality & retail experience
• Must have a customer centric mindset
• Must be able to work on targets and KPIs
• Have the ability to embrace change and commitment to continuous improvement
• Must be tech and internet savvy (min of 40 words per minute typing)
• Must be proficient in Excel, Outlook, and Word

What's in store for you at Lendi?

• Flex-first (WFH set-up) but must be willing to work onsite as needed or once a week. 
• Basic salary + allowance + additional earnings based on achieving targets
• Health Insurance (HMO) for you & 1 free dependent 
• Health & well-being programs
• Generous amount of leaves (total of 30 leaves - 25 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs) 
• Extra allowances will be given for WFH set-up such as internet subsidy 
• Life insurance effective on Day 1 
• Fixed weekends off! (Mondays to Fridays only - permanent Dayshift)
• Access to training and opportunities for career progression/promotion
• Fun & exciting monthly social clubs - at the moment done virtually
• Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig. 

      & many more!

How to Flex-first:

• You must have a stable fixed internet connection (minimum 25mbps)
• An ample working space with office table and chair is also required.
• Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.