Lendha is creating a seamless access to finance for African MSMEs

• The role requires working closely with the collections and business development team to provide on-the-ground operational field support in terms of loan/ debt recovery as well as verification applicants at Lendha.
• This role may also require other tasks in other departments. Your main responsibilities will be locating clients on the phone or physical location, advising customers on loan repayment management, preparing and monitoring reports, managing your own customer portfolio, and lastly debt recovery if necessary.

Key responsibilities:

• Keep track of assigned accounts to identify outstanding debts
• Plan a course of action to recover outstanding payments
• Locate and contact debtors to inquire about their payment status
• Decide regularly which loans may be terminated and supervise the termination process
• Look after insolvent borrowers in the context of e.g. administration, liquidation, debt management plan as well as bankruptcy
• Enhancing the debt recovery process and working with the internal team and external collection agencies, integration with the Customer Support unit
• Introducing debt recovery initiatives to test new ideas aiming at lowering defaults, by leveraging on data and technology
• Preparation of reports, providing insights based on data analysis and identification of patterns
• Regularly review the communication in use in order to achieve efficiency and effectiveness

Your Profile

• Young, smart and hungry for achieving extraordinary results
• You live in Abuja
• Willing to work in the field most of the time
• 2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
• Apt in negotiating and persuading
• Young, smart, and hungry for achieving extraordinary results
• Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects
• Proficiency in Excel and PowerPoint.

Benefits and Perks

• HMO and other statutory benefits.
• Join a young, passionate, hungry and growing team of entrepreneurs & facilitators
• Flexible working hours.