Manager Technical Service Support - EN
- Full-time
Company Description
A sustainable, profitable, and enjoyable future for dairy farmers by combining robotics, engineering, and farming expertise. That's what we believe in.
It all began 75 years ago with a dream of two brothers in Maassluis. Since then, we have been an innovative leader in automated systems for dairy farmers worldwide. With 2.400 specialized professionals, we constantly strive towards new agricultural revolutions. We operate not only from our Campus in Maassluis (the building with the highest sustainability performance in the Netherlands) but also from other international locations. Together, our aim is to make dairy farming interesting for the next generation.
Job Description
As Manager Technical Service Support (TSS) Milking at Lely, you play an important role in innovating and improving the dairy farming sector. You lead a team of 26 employees divided into 3 teams, each with its own team lead. Together you provide global technical support to the 11 Lely Clusters and approximately 200 Lely Centers. You act as a point of contact for complex technical issues and incidents. You also provide data-driven input from the more than 50,000 robots installed worldwide and with a service-oriented approach to improve current products and set requirements for the (partial) products of the future. Developing TSS competences (such as maintenance, data and training) within the 'Milking' domain is essential.
As a manager of the TSS team, you convey a clear vision and make decisions when necessary. You work closely with other departments within the Milking Business Team to optimize technical support. In addition, together with the team leads, you strive for further professionalization within your own team in various areas, such as substantive and personal development of the teams, sustainable design of processes, further professionalization of the TSS role in projects and management of output. You act as the face of TSS Milking and ensure good cooperation with the Lely Clusters, Lely Centers and other (technical) departments within Lely to help colleagues find a solution at the farmer faster and better.
You are also part of the TSS MT, which also includes other managers from similar TSS teams. You represent your own team in creating the long-term strategy for TSS and its practical implementation through initiatives. Lely's core values are central to our way of working: innovation, passion, progress, respect and honesty.
In short, as an ambitious manager you make a valuable contribution to the innovation of the dairy farming sector in the role of Manager Technical Service Support Milking at Lely.
Qualifications
For this challenging role we are looking for someone with a strong personality who maintains an overview and feels good in a very dynamic environment. We also think it is important that you do not lose sight of the team. We are also looking for the following qualities:
- A completed university education
- Broad understanding of technology (Mechanical Engineering, Mechatronics, Software & Electronics)
- Managerial experience, preferably in a team in a technical environment
- People-oriented, able to provide a secure base
- Strong communication skills
- Very strong in terms of process and results oriented
- A real connector and good at providing direction
- Experience with a growing & changing environment (quantitative and qualitative)Command of the Dutch language or willingness to learn is a big plus.
Additional Information
An amazing job at an international company that is at the forefront of the agricultural sector to make the dairy farmer’s life easier, more sustainable and more enjoyable. This is your chance to share and once again enrich your specialized knowledge.
You will also benefit from:
- Working in an international environment at one of the most innovative organizations in the Netherlands;
- Working at the modern Lely Campus in Maassluis;
- Excellent working conditions, including 27 vacation days & 13 scheduled days off and a salary range with a maximum of € 7300 gross per month, in relation to your knowledge and experience;
- An open working environment including flexible working hours and opportunities to work from home;
- Freedom in organizing your own work;
- Good environment for personal development & growth;
- Our Lely Academy with a range of different training courses;
- #FitatLely program with our own Lely Gym where you can exercise for free, (online) sports lessons, masterclasses about working from home and other activities in the field of Body, Mind or Food.
...and its own barista on the Lely Campus who makes the best cappuccinos from fresh milk, straight from the farmer.
Recruitment & selection agency, consultancy and/or secondment agency?
We appreciate the interest, but we are seeking all our candidates directly. We understand that you, as an intermediary, want to present the candidates with our great positions and thus contribute to our ambitions, but this is not how we have organized our recruitment. This means that all unsolicited profiles offered on Lely vacancies will be treated as direct applications.