At Leidos, we do work that really matters inspired by our mission to make the world safer, healthier, and more efficient through technology, engineering, and science. With 25 years of local experience, our 2000 team members, work together to solve Australia’s toughest challenges in government, defence, intelligence and border protection. We’re robust and ambitious, and we empower our people to do their best work. You’ll feel inspired by what you can achieve and will be supported by an inclusive and flexible culture that genuinely cares for your wellbeing. Together, we can be the difference. 

Your role will see you primarily involves in the support and maintenance of a large enterprise environment spanning multiple locations, both within Australia and internationally. Reporting to the storage and data protection manager the responsibilities of this role will include but are not limited to, administering the storage solution, tuning system performance, installing system wide software, managing and maintaining capacity of the systems, and supporting storage hardware and software. Providing input into policies, procedures, and SOP’s relating to the management of the operational storage infrastructure. Interact with users and technical subject matter experts to ensure delivery is fit for purpose.

Follow defined ITSM processes including incident and problem analysis and management with technical issues. Perform post incident reviews and root cause analysis related to the technologies you’ll be supporting.

• Manage and maintain the ongoing operational requirements of the client and infrastructure relating to storage and data protection;
• Implement and test storage firmware and software upgrades;
• Design, implement and administer new storage infrastructure installations;
• Administration and management of CommVault;
• Perform NetApp and CommVault restore activities as requested
• Provide solutions to a variety of technical problems of varying scope and complexity;
• Reporting on Capacity usage
• Source and analyse relevant subject matter documentation;
• Contribute to IT support process and policy development;
• Ensure adherence to processes, procedures and security requirements;
• Ensure the IT support products and services provided to programs are of the highest quality that satisfy all regulatory and technical requirements;
• Any other duties as required.

Coupled with your education and practical experience, you will demonstrate a pro-active approach with the ability to understand the business, identify issues and develop relationships to achieve the company’s objectives.  You will also have:

• Relevant certifications or professional membership relating to Netapp storage systems.
• Substantial professional experience working in a role within an engineering or project environment (preferably in a similar industry);
• Substantial experience with Netapp technologies and infrastructure is essential.
• Proven experience administering, configuring and managing large scale storage and data protection solutions using NetApp and CommVault;
• Proven experience in the use of AQUIM
• Substantial knowledge and application of a broad range of skills including software, systems and enterprise architecture, software and hardware engineering, interface protocols;
• Substantial experience working in a large enterprise environments

Skills

• Strong individual contributor and team player in a professional environment
• Highly effective in managing multiple, concurrent activities, while understanding and managing priorities, dependencies and risk.
• Excellent communication (verbal and written) and interpersonal skills
• Good initiative in developing and improving systems and procedures
• Ability to independently develop and determine approaches to solutions in a practical and creative manner
• Strong conceptual, analytical and interpretive skills with high level of attention to details
• Strong focus on customer service
• Strong planning and organising skills

This role does require the successful applicant to be an Australian Citizen and hold a Defence NV-1 or NV-2 level security clearance .

What you'll love At Leidos, you’ll enjoy 12 weeks’ paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions. 

As a business we are focusing on setting people up for growth and success, so individuals can develop specialist skills and make significant contributions whilst broadening their experience within the cyber security field.  If this sounds like you and you have the right attitude coupled with the willingness to challenge yourself and want to be in a team delivering security capability for government – apply today.

We embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.