At Leidos we bring together science, engineering and technology to deliver smart solutions to our customers’ most complex challenges. Great ideas are our currency and every person is encouraged and enabled to be curious, open-minded and confident in bringing theirs to the table - to be inspired by what they can achieve and the impact they can have.

Your New Role

Key responsibilities include performing general server administration tasks, monitoring and optimizing system performance and reliability, operational workflow development, and managing enhancements/upgrades.

Responsibilities include:

• Provide onsite support in Data Centres across multiple locations.
• Engage with project teams regarding data centre deployments and expansion
• Provide physical troubleshooting of incidents and problems including networks and power.
• Reporting and ticket submission of identified hardware faults, managing vendor relationships and overseeing repairs and maintenance to ensure a high standard of service.
• Ensure the continued maintenance of production systems including firmware upgrades, audits and asset tracking.
• Upholding security requirements at all times including the escorting of uncleared personnel and proper management of secure data.
• Managing and supporting the wider field service team by overseeing rollouts and incident management.
• Work as part of a team to manage incidents, problems, continuous services improvement and workflows to meet deadlines.
• Assist in the continuous improvement process by developing and enhancing procedures and standards and comply with internal administrative and Standard Operating Procedures.

About You and What You'll Bring

You will demonstrate a pro-active approach with the ability to understand the business, identify issues and develop relationships to achieve the company's objectives. You can perform a range of work, sometimes complex and non-routine, in a variety of environments. You are an effective oral and written communicator who can engage on issues with colleagues, users/customers, suppliers and partners.

Your skills in the following areas will be highly valued:

Skills

• Higher education sector accreditation at minimum advanced diploma level or relevant industry experience in hardware, networking or datacentres, for more than 3 years.
• Technical knowledge of VMware, HPe servers and secure environments.
• Documentation and SOP development.
• Display a high level of experience across hands-on engineering roles.
• A valid driver’s license.

What You'll Love

At Leidos, you will be valued, included and supported. So if you are open-minded and keen to be the difference, we look forward to welcoming you. 

Our business is growing and evolving, so it’s an exciting place to be. We’re focused on outcomes so we support flexible work practices. There are also a range of benefits including 12 weeks’ paid parental leave as a primary carer, discounted health insurance, novated leasing and more. 

This role requires the successful applicant to be an Australian Citizen, hold or be willing to gain a minimum NV-1 level Australian security clearance, and the successful completion an Organisational Suitability Assessment.